BIANCA MENDOZA
Goshen,IN
Summary
Experienced Medical Front Office professional with expertise in patient scheduling, insurance verification, and appointment coordination. Strong communicator known for enhancing patient experiences and supporting healthcare teams in fast-paced environments. Skilled in multitasking, accuracy, and maintaining confidentiality
Overview
6
6
years of professional experience
Work History
Receptionist
Maple City Health Care Center
07.2023 - Current
- Greeted patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated patient charts.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and payment records accurately.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
Teller
1st Source Bank
01.2019 - 08.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Education
High School Diploma -
Concord Community High School
06.2016
Skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Scheduling appointments
- Relationship building
Timeline
Receptionist
Maple City Health Care Center
07.2023 - Current
Teller
1st Source Bank
01.2019 - 08.2021
High School Diploma -
Concord Community High School
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