Bianca-Mercedes Doty
Prosper,TX
Summary
Methodical financial industry worker possessing expertise in managing personal, corporate and small business accounts. Accomplished in selling banking solutions to drive sales and revenue generation goals. Offering 5 years of experience in providing personal financial counseling. Comfortable working independently or as part of professional banking team.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Relationship Banker
Bank Of America
Allen, Texas
06.2015 - 03.2020
- Worked with clients to address and respond to client and partnership management issues.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals.
- Increased daily sales by upselling credit and personal banking products and financial services to customers.
- Presented new and additional products and services to existing customers.
- Answered customer questions and explained available services such as deposit accounts, bonds and securities.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Specialist
Nordstrom, Inc.
Dallas, Texas
11.2012 - 07.2014
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Described product highlights and benefits to help guide purchasing decisions.
- Increased efficiency and team productivity by promoting operational best practices.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
Education
Economics
Wayne State University
Detroit, MINurse Aide
Collin College
McKinney, TX04.2016
Skills
- Financial Due Diligence
- Deposit Verification
- ATM Balancing
- Account Audits
- Regulatory Requirements
- Effective Customer Communication
- Teller Procedures
- Account Closing
- Conflict Resolution Techniques
- Government Standards
- Teller Auditing
- Safe Deposit Box Oversight
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Timeline
Relationship Banker
Bank Of America
06.2015 - 03.2020
Customer Service Specialist
Nordstrom, Inc.
11.2012 - 07.2014
Economics
Wayne State University
Nurse Aide
Collin College
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