Bianca Mercurio
Tracy,CA
Summary
Dynamic professional with over 7 years of retail management experience. Known for exceptional leadership and customer service skills, consistently achieving sales targets while fostering a collaborative team environment. Committed to enhancing operational processes and ensuring compliance with company standards.
Overview
13
13
years of professional experience
Work History
Specialty Assistant Store Manager
The Home Depot Inc
Pleasanton, CA
06.2025 - Current
- Assisted in daily operations to enhance customer service and store efficiency.
- Supported inventory management processes, ensuring accurate stock levels and product availability.
- Balanced staff schedules to ensure adequate coverage during high-traffic periods without sacrificing employee morale.
- Coordinated special events and promotions to drive foot traffic into the store, ultimately increasing sales revenue.
- Established a culture of continuous improvement within the team by providing constructive feedback during performance evaluations.
- Ensured compliance with company policies, procedures, and safety regulations by regularly reviewing practices within the store environment.
- Achieved monthly sales targets by motivating staff members to excel in their roles through recognition programs or incentives when appropriate.
- Collaborated with other department managers to maximize cross-functional teamwork and achieve shared goals.
- Provided exceptional customer service while managing difficult situations professionally to maintain overall satisfaction levels among clientele.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Operations Assistant Store Manager
The Home Depot Inc
Livermore, CA
05.2020 - 06.2025
- Streamlined communication between departments, facilitating collaboration on operational initiatives and tasks.
- Conducted regular audits of operational procedures to ensure compliance with company standards and regulations.
- Collaborated with other departments to foster smooth operation of daily processes.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Boosted order fulfillment rates by closely monitoring inventory levels and promptly addressing discrepancies.
- Assisted in recruitment process, organizing interviews, and onboarding new staff to accelerate their integration into team.
- Trained and mentored staff, enhancing team performance and customer service quality.
- Coordinated scheduling and staffing adjustments to optimize labor costs while maintaining service levels.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
- Coordinated order processing and fulfillment to ensure timely deliveries and customer satisfaction.
Merchandising Assistant Store Manager
The Home Depot Inc
Pleasanton, CA
06.2019 - 05.2020
- Oversaw merchandising strategies to enhance product visibility and drive customer engagement.
- Coordinated inventory management processes to ensure optimal stock levels and reduce shrinkage.
- Collaborated with cross-functional teams to streamline operations and improve overall store performance metrics.
- Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
- Increased sales by strategically placing merchandise and creating visually appealing displays.
- Implemented loss prevention measures to minimize shrinkage and protect store assets.
- Reduced out-of-stock instances with diligent monitoring of inventory levels and timely reordering of products.
- Promoted a positive workplace culture through consistent communication, feedback, and recognition of employee achievements.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
Freight and Receiving Supervisor
The Home Depot Inc
Newark, CA
09.2013 - 05.2019
- Supervised incoming shipments and ensured accurate documentation of inventory receipts.
- Trained and mentored team members on receiving processes and safety protocols.
- Increased accuracy in shipments received, verifying quantities against purchase orders and invoices.
- Prepared incident reports and gathered data when accidents occurred.
- Conducted periodic performance reviews for team members, offering constructive feedback and identifying opportunities for professional development.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Operated forklifts to transport materials safely within warehouse environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Organized and stocked merchandise on shelves to optimize inventory management.
Education
High School Diploma -
Capuchino High School
San Bruno, CASkills
- Team management
- Customer service and engagement
- Coaching and mentoring
- Performance management
- Team collaboration
- Complex Problem-solving
Timeline
Specialty Assistant Store Manager
The Home Depot Inc
06.2025 - Current
Operations Assistant Store Manager
The Home Depot Inc
05.2020 - 06.2025
Merchandising Assistant Store Manager
The Home Depot Inc
06.2019 - 05.2020
Freight and Receiving Supervisor
The Home Depot Inc
09.2013 - 05.2019
High School Diploma -
Capuchino High School