Bianca Mermeryan
Cerritos,CA
Summary
Guest satisfaction-driven server trainer with a strong background in high-volume dining environments. Skilled in effective communication, adaptability, and attention to detail, contributing to improved team performance and guest satisfaction.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Server/Server Trainer/Bartender
Olive Garden
Cypress, California
10.2023 - Current
- Manages table sections and greets guests upon arrival.
- Upsells menu items to enhance guest choices and increase sales.
- Operates POS terminals to input orders, split checks, and close payments.
- Train newly-hired servers to company standards.
- Make alcoholic and non-alcoholic beverages, and manage a full-service bartop in a timely, efficient manner.
- Offer soup, salad, breadsticks, and beverage refills; maintain a score of 96% or higher for Ziosk scores.
- Handles cash transactions and processes payments efficiently at the register.
Hostess/Food Runner
Lazy Dog Restaurant & Bar
Cerritos, California
10.2022 - 10.2023
- Greeted and seated guests with a smile, in a friendly and timely manner.
- Managed the reservation system and waitlist to optimize dining room flow.
- Answered phone inquiries to schedule and confirm reservation times, and respond to service questions.
- Conduct menu checks around the restaurant, and update the floor system with an iPad to ensure accurate wait times.
- Maintained the cleanliness of the entrance, waiting areas, and restrooms.
- Run ready food tickets to tables, plate desserts and soups, and restock plates and tins.
Education
Associate of Arts - Studio Arts
Cerritos College
Norwalk, California, CA05-2025
Skills
- Team building
- Customer service
- Time management
- High volume dining
- Food sales and promotion
- Strong work ethic
Languages
English
Native/ Bilingual
Spanish
Full Professional
Certification
Food Handlers Certification, eFoodcard, 06/2024
Accomplishments
Olive Garden Diamond Club, Darden Restaurants, 2024
References
- Nishith Mehta, Olive Garden, General Manager
- Michael Montes, Lazy Dog Restaurant & Bar, Manager
Timeline
Server/Server Trainer/Bartender
Olive Garden
10.2023 - Current
Hostess/Food Runner
Lazy Dog Restaurant & Bar
10.2022 - 10.2023
Associate of Arts - Studio Arts
Cerritos College