Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Bianca Mohammed

O'Fallon,IL

Summary

Experienced in assisting customers with a strong background in customer service, and employee relations. Proven ability to effectively manage multiple projects and handle confidential information with discretion. Adept at cultivating positive and productive working relationships with employees, managers, and external stakeholders. Skilled in conducting interviews, ensuring compliance with legal regulations. Excellent written and verbal communication skills, attention to detail, and ability to adapt quickly to changing priorities. Committed to supporting my team in providing exceptional.

Overview

11
11
years of professional experience

Work History

Benefits Program Technician

State of Missouri
10.2024 - Current
  • Proficient in microsoft and other programs.
  • Gaining strong skills in answers customer calls to provide information, handle inquiries and complaints, process and offered support, all while adhering to the State of Missouri policies and maintaining detailed records.
  • Maintaining customers confidential information
  • Answers inquiries and entering information into the MACSS systems.
  • Assisted with customers by addressing and resolving customer issues and modifications, conducting case reviews as necessary, and maintaining positive customer relations.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Implemented open enrollment system to streamline benefits processes for customers.

Human Resources Assistant

Amazon
04.2019 - 10.2024
  • Gained and honed strong skills in time management and organization.
  • Prepares files protecting employee’s confidential information, performs office receptionist duties, answers inquiries and entering information into the eligibility systems. Case management.
  • Managed the onboarding process for new hires, Managing Monthly and peak engagements.
  • Provided administrative support to the HR department, including maintaining employee records, processing personnel paperwork, updating HR databases and payroll and processing I-9s.
  • Assisted with employee relations by addressing and resolving employee complaints and concerns, conducting investigations as necessary, and maintaining positive employee relations.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Organized new employee orientation schedules for new hires.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.

Quality Assurance

Amazon
01.2015 - 04.2019
  • Conducted thorough inspections and reviews of processes, and procedures to ensure compliance with quality standards and regulations.
  • Developed and implemented quality control plans and processes to improve overall product quality and reduce defects.
  • Collaborated with cross-functional teams to identify root causes of delivery fails and implement corrective actions to prevent recurrence.
  • Maintenance of quality assurance records, including audits, inspection reports, and equipment calibration records.
  • Implemented measurements for quality assurance procedures to improve customer satisfaction, boosting customer satisfaction 97%.

Education

Certificate - Office management

Detroit College of Business
Detroit, MI
05.1997

Skills

  • Strong oral and written communication
  • Ability to work a combination evening/weekend shift
  • Strong problem-solving abilities
  • Ten years of casework experience in human resources
  • Ten years of customer service

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Benefits Program Technician

State of Missouri
10.2024 - Current

Human Resources Assistant

Amazon
04.2019 - 10.2024

Quality Assurance

Amazon
01.2015 - 04.2019

Certificate - Office management

Detroit College of Business

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