Bianca Molina
Pompano Beach,FL
Summary
Reliable and upbeat banking professional. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Offers professional attitude and skills in cross-selling. Known for having "customer first" mentality. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Promoting customer engagement with positive attitude and winning smile. Recognized consistently for performance excellence and contributions to success. Builds customer loyalty by effectively resolving problems and quickly processing transactions.
Overview
5
5
years of professional experience
Work History
Teller II & Teller Coach
Members 1st Federal Credit Union
Gettysburg, PA
04.2018 - 05.2022
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Educated customers on use of banking website and mobile apps.
- Ensured all supplies were stocked for customers and personal teller station.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained friendly and professional customer interactions.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Processed customer transactions accurately and efficiently.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Assisted customers with compromised debit cards and issued new credentials.
- Placed orders for customer checks and verified starting numbers.
- Provided customer records on demand, including account statements and copies of checks.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Sold and cross-sold bank products to new and existing customers.
- Night and safe deposit procedures
Cashier & Customer Service
Walmart
Gettysburg, PA
07.2017 - 05.2018
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Operated cash register for cash, check and credit card transactions
- Checked prices for customers and processed items sold by scanning barcodes.
- Checked identification for proof-of-age and refusing tobacco sales to underage customers.
- Mentored new team members on POS system operation, customer service strategies
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Assisted customers by answering questions and fulfilling requests.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
Hostess/Restaurant Busser
The Pike Restaurant & Lounge
Gettysburg, PA
07.2015 - 01.2016
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Participated in pre-staging dining rooms for all meals, arranging tables according to restaurant policies.
- Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Resolved and escalated customer issues quickly to uphold strong customer relations standards.
- Improved customer satisfaction rates by answering customers' questions and resolving issues efficiently.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships and support positive work environment.
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
- Provided smooth and timely service to customers by providing additional silverware, extra napkins and cleaning spills.
Education
High School Diploma -
Gettysburg Area High School
Gettysburg, PA05.2017
Skills
- Spanish Speaking
- Excellent time management skills
- Cheerful
- Sales expertise
- Positive
- Rapid data entry skills
- Cash Handling
- Tech Savvy
Timeline
Teller II & Teller Coach
Members 1st Federal Credit Union
04.2018 - 05.2022
Cashier & Customer Service
Walmart
07.2017 - 05.2018
Hostess/Restaurant Busser
The Pike Restaurant & Lounge
07.2015 - 01.2016
High School Diploma -
Gettysburg Area High School
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