Bianca Morales
Los Angeles,CA
Summary
Versatile and reliable professional with experience in customer service, dental assisting, and caregiving. Skilled in handling financial transactions, providing compassionate patient care, and supporting clinical procedures in fast-paced environments. Strong ability to communicate effectively, multitask, and maintain clean, safe, and organized work areas. Known for delivering excellent service, building positive relationships, and adapting quickly to meet the needs of customers, patients, and clients.
Overview
2026
2026
years of professional experience
Work History
Private Home Caregiver
New Wave Home Care
Pasadena
04.2025 - Current
- Assisted clients with daily living activities and personal hygiene.
- Maintained a clean and safe living environment for clients.
- Performed daily activities of living such as bathing, dressing, grooming and toileting for clients.
- Assisted with personal hygiene tasks such as shampooing hair, trimming nails, shaving facial hair.
- Maintained accurate records of services provided and reported any changes in client condition to supervisor or family members.
- Provided companionship to elderly or disabled clients by engaging in conversation, reading aloud and playing games.
- Organized recreational activities such as walks, outings and social events for clients.
- Supported bathing, dressing and personal care needs.
- Improved patient outlook and daily living through compassionate care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Dental Assistant
Glendale Perfect Smiles
Glendale, CA
2025 - Current
- Assisted dentists during procedures to ensure patient comfort and safety.
- Prepared treatment rooms by sterilizing instruments and organizing materials.
- Managed patient records using electronic health record systems for accuracy.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took digital X-rays of teeth using radiographic equipment.
- Maintained a neat, clean and organized environment throughout the office.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
Cashier/Customer Service Representative
Kolache Factory
Tustin, California
03.2023 - 12.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions efficiently using cash register system.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
High School Diploma -
Tustin Connect High School
1151 San Juan St, Tustin, CA 9278006-2024
Skills
- Communication skills
- Time management
- Compassionate service
- Dental staff assistance
- Workload prioritization
- POS system operation
- Positive attitude
- Multitasking and organization
Languages
English
Native/ Bilingual
Tagalog
Full Professional
Spanish
Professional
Timeline
Private Home Caregiver
New Wave Home Care
04.2025 - Current
Cashier/Customer Service Representative
Kolache Factory
03.2023 - 12.2023
Dental Assistant
Glendale Perfect Smiles
2025 - Current
High School Diploma -
Tustin Connect High School