Bianca Morton
Ocoee,FL
Summary
Professional with proven track record in customer success. Skilled in client relationship management, problem-solving, and driving customer satisfaction. Strong focus on team collaboration and delivering impactful results. Adaptable, reliable, and skilled in communication and conflict resolution.
Overview
14
14
years of professional experience
Work History
Customer Success Specialist
EmployU
12.2021 - Current
- Facilitated onboarding process for new clients, ensuring smooth integration into products.
- Developed and maintained strong client relationships, enhancing customer satisfaction and retention rates.
- Analyzed customer feedback to identify trends, driving improvements in service delivery and product features.
- Collaborated with cross-functional teams to resolve complex customer issues quickly and effectively.
- Implemented process improvements that resulted in increased efficiency within the Customer Success team.
- Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
- Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
Image Review Clerk
TTEC
09.2022 - 05.2024
- Reviewed and assessed image quality for compliance with standards.
- Operated image processing software to enhance visual clarity and accuracy.
- Collaborated with team to streamline image review workflows, improving efficiency.
- Trained new staff on best practices for image evaluation and software usage.
- Conducted regular audits of reviewed images to ensure quality control measures were met.
- Managed multiple assignments simultaneously without compromising quality or timeliness.
Office Assistant
Windermere Pediatric dentistry & Orthodontics
02.2019 - Current
- Customer service; acknowledge, smile and greet patients upon arrival/dismissal
- Answering Telephones
- Scheduling appointments
- Maintaining appointment book
- Register patients on sign in sheet
- Confirming appointments
- Follow up on no shows/ cancellations of appointments
- Post charges and payments to post accounts
- Checking voicemails on regularly/ daily basis
- Maintain a clean and friendly waiting area for patients
- Verifying and inputting insurance
Assistant Manager
Charlotte Russe
08.2017 - 09.2019
- Maintained the sales floor as well as maintained dressing rooms
- Organized floor sets, opening and closing the store as well as scheduling employee breaks
- Responsible for attendance, ordering supplies and cash management
- HR ( Hiring/ Firing)
- Delegating over ten associates
- Payroll, Scheduling
- Monthly paperwork
Full Time Sales Lead
Ann Taylor Inc
05.2018 - 02.2019
- Maintained the sales floor as well as maintained dressing rooms
- Organized floor sets, opening and closing the store as well as scheduling employee breaks
- Responsible for attendance, ordering supplies and cash management
- HR ( Hiring/ Firing)
- Delegating over ten associates
- Payroll, Scheduling
- Monthly paperwork
Teacher Assistant
Kids R Kids
05.2017 - 08.2017
- Making lesson plans, Building language, arts & crafts, motor skills.
- Building social interactions
- Helping with breakfast, lunch, & snacks
- Nap time, changing diapers, potty training
Customer Service Representative
Conduent
02.2017 - 08.2017
- Delivered excellent customer service by greeting and assisting each customer
- Resolving inquiries, providing troubleshooting assistance to customers
- Recommending best products to suit the customer’s needs
- Read and interpret documents
Assistant Manager of Operations
Forever 21
09.2016 - 10.2016
- Responsible for attendance, ordering supplies and cash management
- Maintained the sales floor as well as maintained dressing rooms
- Organized floor sets, opening and closing the store as well as scheduling employee breaks
Store Manager
Payless
06.2013 - 06.2016
- Met goals by training, motivating, mentoring & providing feedback to staff
- Ensured high level of customer satisfaction through excellent service
- Completed administration & ensure compliance with policies & procedures
- Dealt with all the issues that arose from staff and customers in a timely and professional manner
- Reported on trends, needs and profits of store
- Completed staff scheduling and balancing of store registers
Assistant Store Manager
Payless
01.2013 - 06.2013
- Delivered excellent customer service by greeting and assisting each customer
- Stocked and restocked inventory when shipments were received
- Directed, trained & supervised staff members
- Assisted manager in analyzing marketing and sale information
- Handled all customer and employee issues in a timely manner
Sales Associate
Payless
09.2012 - 01.2013
- Scanned goods & collected payments, processing cash & credit transactions
- Assisted customers find products throughout the store & answer questions
- Greeted customers when entering or leaving the store
- Keep store in a clean and orderly fashion
Trainer/Customer Service Desk
Target
10.2011 - 01.2013
- Delivered excellent customer service, greeting & assisting each customer
- Trained new employees for cashier and customer service desk positions
- Managed cash, counting all cash deposits & preparing money drawers
- Went thru the start of manager training
Cashier
Target
08.2011 - 10.2011
- Scanned good & collected payments by processing cash & credit transactions
- Assisted customers with their questions or issues to ensure satisfaction
Education
Courses completed towards a degree - Psychology
Indiana University of Pennsylvania
Indiana, PennsylvaniaHigh School Diploma - undefined
East Ridge High School
Clermont, Florida01.2010
Skills
- Experienced in Customer Service
- Training and Employee Development
- Accurate money handling and balancing
- 60 wpm
- Expert Level in Microsoft Office Programs
- CRM software
- Customer onboarding
- Building rapport
- Professional telephone demeanor
- Data collection
- Call center operations
Timeline
Image Review Clerk
TTEC
09.2022 - 05.2024
Customer Success Specialist
EmployU
12.2021 - Current
Office Assistant
Windermere Pediatric dentistry & Orthodontics
02.2019 - Current
Full Time Sales Lead
Ann Taylor Inc
05.2018 - 02.2019
Assistant Manager
Charlotte Russe
08.2017 - 09.2019
Teacher Assistant
Kids R Kids
05.2017 - 08.2017
Customer Service Representative
Conduent
02.2017 - 08.2017
Assistant Manager of Operations
Forever 21
09.2016 - 10.2016
Store Manager
Payless
06.2013 - 06.2016
Assistant Store Manager
Payless
01.2013 - 06.2013
Sales Associate
Payless
09.2012 - 01.2013
Trainer/Customer Service Desk
Target
10.2011 - 01.2013
Cashier
Target
08.2011 - 10.2011
High School Diploma - undefined
East Ridge High School
Courses completed towards a degree - Psychology
Indiana University of Pennsylvania
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