Bianca Muller
Naperville,IL
Summary
Dynamic professional with a proven track record at Keller Williams, enhancing client satisfaction and increasing sales through expert real estate marketing and exceptional customer service. Skilled in closing transactions and building relationships, I consistently identify investment opportunities, contributing to clients' financial success. Leveraged adaptability and strategic networking to expand professional connections and boost sales volume.
Overview
11
11
years of professional experience
Work History
Residential Real Estate Agent
Keller Williams
06.2019 - Current
- Guided clients from beginning to end of home buying process in choosing right property.
- Demonstrated ability to create and implement effective sales strategies to drive revenue growth.
- Expertise in identifying and cultivating new leads, using various methods such as networking, referrals, and digital marketing.
- Showed properties to potential buyers and other brokers at open houses and by appointment.
- Informed home buyer of sales, construction and warranty processes.
- Created virtual tours of homes listed, providing potential buyers with additional exposure to properties.
- Increased sales volume by building strong relationships with clients and understanding their unique needs.
- Streamlined the home buying process by effectively coordinating with mortgage brokers, inspectors, and attorneys.
- Efficiently managed multiple simultaneous transactions while maintaining attention to detail and high-quality client support throughout each deal''s completion stage.
- Boosted client satisfaction by providing timely market analysis and personalized property recommendations.
- Assisted sellers in preparing properties for sale by offering expert staging advice and coordinating necessary repairs or improvements.
- Maintained up-to-date knowledge of local market trends and industry regulations to better serve clientele base.
- Conducted comprehensive market research to provide accurate pricing strategies for sellers, leading to faster sales timeframes.
- Identified potential investment opportunities for clients, contributing to their long-term financial success in real estate holdings.
- Advised clients on financing options and connected them with reputable lenders helping secure suitable mortgage loans.
- Advocated for client needs and obtained desired considerations for sales and purchases.
- Generated new business through strategic networking efforts at local events and social media platforms.
- Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
- Continually expanded professional network, attending industry events and participating in local real estate associations.
- Enhanced client retention rate through exceptional customer service and consistent follow-up communication.
- Commitment to delivering exceptional customer service and resolving issues promptly and effectively.
- Track record of setting and achieving sales targets and goals, with a focus on continuous improvement.
Lead Cocktail Server
The Ritz-Carlton Hotel Company
04.2013 - 03.2020
- Implemented new cocktail menu offerings, resulting in an expanded selection for guests.
- Coordinated closely with kitchen staff to accommodate dietary restrictions or special requests from guests.
- Consistently achieved positive feedback from customers by delivering memorable guest experiences.
- Assisted in planning special events, coordinating appropriate staffing levels and ensuring smooth execution of functions.
- Increased sales significantly by upselling higher-end products to customers.
- Provided attentive customer care by promptly addressing any concerns or complaints from guests.
- Assisted management in identifying areas needing improvement, implementing changes that positively impacted overall guest satisfaction rates.
- Coordinated large party reservations, delivering impeccable service for special events and celebrations.
- Developed strong rapport with regular clients, fostering loyalty and positive word-of-mouth referrals.
- Managed challenging situations with professionalism, resolving guest concerns promptly and effectively.
Education
Associate of Applied Science - Nursing
College of DuPage
Glen Ellyn, IL05.2023
Skills
- Real Estate Marketing
- Property valuation
- Closing transactions
- Effective Communication
- Adaptability and Flexibility
- Relationship Building
- Task Prioritization
- Interpersonal Skills
- Analytical Thinking
- Interpersonal Communication
- Sales Planning
- Exceptional customer service
Timeline
Residential Real Estate Agent
Keller Williams
06.2019 - Current
Lead Cocktail Server
The Ritz-Carlton Hotel Company
04.2013 - 03.2020
Associate of Applied Science - Nursing
College of DuPage
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