Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Assessments
Personal Information
Affiliations
Work Availability
Work Preference
Quote
Software
Timeline
Hi, I’m

Bianca Muncie

Mount Sterling,KY
Bianca Muncie

Summary

Organized and positive individual with a passion for delivering exceptional and personalized experiences to customers and clients. Excels in resolving issues, providing support, and offering information. Strong communication skills enable effective multitasking and problem-solving, even with a diverse range of customers. Open to learning new skills and embracing new job opportunities. Enjoys working with and meeting new people. Approaches work with a serious dedication that ensures optimal results. Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

14
years of professional experience
1
Certification

Work History

HELPWARE/Healthcomp

Claims and medical Benefits/Eligibility CSR
07.2022 - Current

Job overview

  • I work with health care, Disbursing major medical, Dental or vision claims, Benefits and Eligibility
  • I answer incoming calls from members who need their questions answered regarding their claims or benefits and eligibility with major medical, Dental or vision

HELPWARE

T2 Costumer service agent
11.2021 - Current

Job overview

  • I am a Tier 2 agent I go through applications for people who need rental assistance and make sure they have sent everything in correctly and nothing is fraudulent
  • I work with a computer all day long
  • So I am good with different programs and software
  • I work with a team of people that are as passionate about my job as I am
  • I look to make sure the landlord has uploaded the appropriate documentation, And also the same with the tenant

Amazon.com

Customer Service Representative
05.2021 - Current

Job overview

  • Seasonal Amazon customer service representative
  • I help resolve customer issue with orders and/or account
  • I have experience in kc and cnc
  • I help customers get their refunds and track packages
  • Assisted customers with a warm and professional attitude
  • Processed refunds and orders
  • Assisted customers with questions
  • Interacted with customers through live chat
  • Kept records of customer complaints
  • Handled emails, inbound calls, and outbound calls
  • Booked appointments
  • Managed customer accounts
  • Assisted with technical support duties
  • Performed data entry for shipments, orders and customer information
  • Handled billing issues and order inquiries

Greif Bros. Corporation

Plastic Injection Mold Operator
02.2020 - Current

Job overview

  • I make lids and drums, I clean the lids and the drums
  • I would keep a log of all the bad parts, I kept a clean and organized work station
  • I check each part for defects such as: glowers, flash, and water marks
  • I would start the machine when our shift needed to and shut down the machine at the end of my shift
  • I work with injection molding and hand tools
  • And trained new hires
  • I started temp Feb 5 and went full time may 5
  • Maintained inventory
  • Verified inspection of parts
  • Used precision measuring tools, cutters and shears
  • Inspected products for irregularities, imperfections or quality concerns
  • Assembled units in a timely fashion
  • Responsible for set-up operations
  • Experienced in verifying production logs or products in production

CKCS

Machine Operator
03.2019 - 12.2019

Job overview

  • Putting together and making cardboard boxes
  • I ran machines and a press
  • I put them together depending on what company we were filling orders for
  • Complied with all safety regulations and outcomes
  • Diagnosed and maintained commercial machining equipment
  • Reassembled equipment
  • Performed required quality checks every 30 minutes
  • Load and unloaded trucks
  • Trained new hires

Clay City Dinner

Waitress/Customer Service
02.2013 - 11.2013

Job overview

  • I waited on customers and took their orders
  • I alway kept a clean and orderly worl area
  • Always made sure that the customer service made the customer happy
  • I cooked and cleaned
  • My main job was making sure the customer had great hospitality
  • Assisted customers with a warm and professional attitude
  • Processed customer transactions
  • Assisted customers with questions
  • Interacted with customers through live chat
  • Kept records of customer complaints
  • Took inventory
  • Operated the cash drawer

Shell Gas station/ EZ Mart

Cashier/Customer Service
04.2011 - 07.2011

Job overview

  • I stocked products and made sure the store was clean
  • Always kept a clean and organized work area and always made sure the store was clean
  • Always stocked and organized shelves
  • I waited on customers to their needs
  • I ran the cash drawer

Summit and pollimer

Production Worker
02.2011 - 06.2011

Job overview

  • Putting air conditioning parts together
  • I always kept a clean organized work area
  • I ran the painter machine pairing parts

Education

Powell County High School
Clay City, KY

High school diploma or GED from General
09.2008

University Overview

  • 2.5 GPA

Skills

  • Assembly Line
  • Clean Room
  • Assembly Worker
  • Soldering
  • Cleaning Experience
  • Manufacturing
  • Warehouse Experience
  • Machining
  • Packaging
  • Quality Inspection
  • Order Picker
  • Shipping & Receiving
  • Materials Handling
  • Microsoft Word
  • Quality Control
  • Order Picking
  • Phone Etiquette
  • Quality Assurance
  • Load & Unload
  • Pallet Jack
  • Typing
  • Live chat
  • Precision Measuring Instruments
  • Merchandising
  • Plastics injection molding
  • Continuous improvement
  • Customer support
  • Sales

  • Plastics blow molding
  • Power tools
  • SaaS
  • Cash handling
  • Software troubleshooting
  • Customer service
  • CRM software
  • Outbound sales
  • Customer relationship management
  • Remote access software
  • Order entry
  • Microsoft Office
  • Windows
  • Technical support
  • Active Directory
  • Process improvement
  • Computer networking
  • Microsoft Excel
  • Data entry
  • Microsoft Outlook
  • Microsoft Windows Server
  • Help Desk
  • Troubleshooting
  • Network Support
  • System Administration
  • Disaster Recovery
  • DNS

Accomplishments

Accomplishments

    I am an undergraduate at MCTC, majoring in Medical Information Technology. I keep straight A's and work extremely hard to earn my certificates and, most importantly, my associate's degree.

Certification

Driver's License

Additional Information

Additional Information
Verbal and written communication, Phone etiquette, Problem solving, Organization

Assessments

Assessments
  • Customer focus & orientation, Proficient, 02/01/21
  • Work style: Reliability, Familiar, 02/01/21
  • Customer service, Familiar, 02/01/21
  • Call center customer service, Familiar, 01/01/21
  • Customer service fit, Proficient, 01/01/21
  • Recruiting, Completed, 02/01/21
  • Scheduling, Completed, 03/01/21
  • Work motivation, Expert, 03/01/21
  • Management fit, Completed, 03/01/21
  • Active listening, Proficient, 03/01/21
  • Typing, Completed, 02/01/21
  • Customer service, Familiar, 10/01/21
  • Work style: Reliability, Expert, 07/01/21
  • Customer focus & orientation, Completed, 10/01/21
  • Basic maintenance and repair, Proficient, 10/01/21

Personal Information

Personal Information
  • Willing To Relocate: Mount Sterling, KY
  • Authorized To Work: US for any employer

Affiliations

Affiliations
  • Maysville Community Technical College
Availability
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Work Preference

Work Type

Part TimeInternship

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time off401k matchPaid sick leaveStock Options / Equity / Profit Sharing

Quote

Judge a man by his questions rather than his answers.
Voltaire

Software

Microsoft

Adobe

Microsoft word

Microsoft 365

Timeline

Claims and medical Benefits/Eligibility CSR
HELPWARE/Healthcomp
07.2022 - Current
T2 Costumer service agent
HELPWARE
11.2021 - Current
Customer Service Representative
Amazon.com
05.2021 - Current
Plastic Injection Mold Operator
Greif Bros. Corporation
02.2020 - Current
Machine Operator
CKCS
03.2019 - 12.2019
Waitress/Customer Service
Clay City Dinner
02.2013 - 11.2013
Cashier/Customer Service
Shell Gas station/ EZ Mart
04.2011 - 07.2011
Production Worker
Summit and pollimer
02.2011 - 06.2011
Powell County High School
High school diploma or GED from General
Bianca Muncie