Bianca Munoz
Victorville,CA
Summary
Able to organize paperwork, investigate issues and resolve discrepancies. Self-directed and detail-oriented with a superior work ethic and proven problem-solving strengths. Detail-oriented administrative professional looking for a challenging and growth-oriented position. Skilled in updating logs, coordinating forms and maintaining file systems. Focused and professional Store Personnel Clerk experienced in office management and staffing support. Talented at training new hires, managing employee files and screening potential employees. Adaptable and willing to go extra mile and learn new tasks. Enthusiastic Client Service professional with 14 years of client interface experience. Well-versed in retail products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Forbes Graphix
03.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Impact Fulfilment Services
07.2021 - 03.2023
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Prepared shipments for postage through careful packing, sealing and labeling of materials.
- Generated warehouse shipping documents, packing lists and invoices.
- Reported to supervisor, providing updates on anticipated task completion times to maintain timeline accountability.
- Answered customer questions regarding shipments.
- Notified customers of delays to decrease calls to support.
- Processed orders for pickers for 8 accounts.
Administrative Assistant
WinCo Foods
03.2019 - 08.2020
- Researched and corrected problems with time, leave and attendance records.
- Maintained electronic databases and physical files.
- Responded to face-to-face, telephone and electronic requests for information.
- Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
- Developed and maintained training materials and benefits packets for new hires.
- Guided new hires through orientation, on-boarding and explained documentation requirements to facilitate HR process.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Pricing Coordinator
WinCo Foods
07.2010 - 03.2019
- Communicated with vendors to set up long-term discounts and special vendor deals.
- Recommended product changes to enhance customer interest and maximize sales.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved customer satisfaction by finding creative solutions to problems.
- Placed prices and descriptive signage to enhance displays and promote items.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Customer Service Representative
WinCo Foods
04.2008 - 07.2010
- Delivered service and support to each customer, paving way for future business opportunities.
- Interviewed customers regarding policy issues and reported feedback to management team.
- Answered 50+ inbound calls per day and directed to designated individuals or departments.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Cashier
WinCo Foods
12.2006 - 04.2008
- Assisted with purchases, locating items and signing up for rewards programs.
- Processed returned items in accordance with store policy.
- Helped customers find specific products, answered questions and offered advice.
- Properly verified customer identification for alcohol or tobacco purchases.
- Trained new team members in cash register operation, stock procedures and customer service.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed customer payments quickly and returned exact change and receipts.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Welcomed customers, offering assistance to help find necessary store items.
Education
High School Diploma -
Chino High School
Chino, CA07.2005
Skills
- Updating unit diaries
- Documentation skills
- Maintaining files
- Clerical support
- Compensation/payroll
- Administrative skills
- New hire orientation
- Customer service
- Planning and coordination
- Problem resolution
- Credit card payment processing
- Call center experience
- High-energy attitude
Languages
Spanish
Full Professional
Education and Training
other
Timeline
Customer Service Representative
Forbes Graphix
03.2023 - Current
Customer Service Representative
Impact Fulfilment Services
07.2021 - 03.2023
Administrative Assistant
WinCo Foods
03.2019 - 08.2020
Pricing Coordinator
WinCo Foods
07.2010 - 03.2019
Customer Service Representative
WinCo Foods
04.2008 - 07.2010
Cashier
WinCo Foods
12.2006 - 04.2008
High School Diploma -
Chino High School
Similar Profiles
Addilyn KeysAddilyn Keys
Sales Representative at Advanced GraphixSales Representative at Advanced Graphix
Doug CountsDoug Counts
Owner/Operator at Beam Graphix LLCOwner/Operator at Beam Graphix LLC
Brianna J ZamaroBrianna J Zamaro
Retail Worker at Optima GraphixRetail Worker at Optima Graphix