Bianca Munoz
Hesperia,CA
Summary
Dynamic Assistant Store Manager with a proven track record at Retail, excelling in inventory management and customer service. Skilled in training staff and enhancing team performance, I effectively resolved customer issues, boosting satisfaction. My leadership during peak hours and commitment to operational excellence contributed to a thriving store environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Retail
Victorville, CA
11.2022 - Current
- Assist in daily store operations, and ensure a smooth workflow.
- Trained new staff on customer service standards and product knowledge.
- Managed inventory levels, and coordinated stock processes.
- Maintained a clean and organized store environment for customers and staff.
- Handled customer inquiries and resolved issues to improve satisfaction.
- Managed the day-to-day operations of the store, including customer service, and inventory management.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Trained new employees on store policies, procedures and customer service standards.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Operate the cash register and handle customer transactions efficiently.
- Managed inventory levels and coordinated stock replenishment processes.
Education
Medical Assistant
U.S. Colleges
14596 Seventh St Victorville, CA 92345 United Stat07-2025
High School Diploma -
Hesperia High School
Hesperia, CA03-2024
Skills
- Inventory management
- Customer service
- Staff training
- Cash handling
- Visual merchandising
- Sales strategy
- Team leadership
- Time management
- Flexible schedule
- Inventory counting
- Stock replenishment
- Problem solving
- Responsible
- Able to multitask
- Injections
- Urine dips
- EKG's
- Cleaning and prepping rooms
- Able to take vitals & chart chief complaint
- Rooming patients
- Patient care
- Scheduling and making phone calls to confirm appointments
Certification
- BLS Certification 6/20/2025
- Certified Medical Assistant Certification 06/12
Languages
Spanish
Professional
Timeline
Assistant Store Manager
Retail
11.2022 - Current
Medical Assistant
U.S. Colleges
High School Diploma -
Hesperia High School
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