Hi, I’m
Bianca Nelson
Irvine,CA
Summary
Student athlete with 3+ years of customer service experience who has acquired a Bachelor's Degree in Business Administration and currently enrolled in a Masters program. Excellent communication, teamwork, organization skills, and leadership capabilities.
Overview
7
years of professional experience
Work History
RAISING CANE’S CHICKEN FINGERSIrvine, CA
Senior Trainer
03.2020 - Current
Job overview
- Created a curriculum individualized for each location to instruct 6 individuals on their new roles Bi-weekly
- Improved customer services by greeting the customer and efficiently handling their order, while communicating with the kitchen
- Trained new employees in a multitude of positions, which included instructions on working Raising Canes POS system, kitchen organization, and drive thru positions
- Provided efficiency in the drive through, front counter, and kitchen, by handling money, aiding customers, preparing food
ORANGE COUNTY FAIRCosta Mesa, CA
Auditing Intern
07.2021 - 08.2021
Job overview
- Audited incoming data from Concessionaires (software to obtain qualitative data to generate revenue reports from each vendor)
- Cross referenced transaction receipts to quantify corporations net profit margin
- Conducted daily paperwork verification
- Researched any discrepancies that may arise
- Discrepancy resolvent liaison on the behalf of the auditing department
- Ensured customers are serviced in a timely manner while maintaining speed, accuracy and excellent customer service
- Performed field audits, data entry, make required deliveries
- Developed understanding of company audit methodology, approach and tools while working under supervision of licensed auditors.
Women’s Basketball Westcliff University
Student Athlete
08.2019 - Current
Job overview
- Organized a detailed calendar and reminders for every week
- Managed time effectively while traveling for games, attending practice and going to classes.
- Developed and maintained key relationships fellow athletes, coaching staff and school administrators and professors.
- Attended all practices, meetings and workouts on time.
- Effectively communicated with diverse group of athletes, coaches and game officials using dynamic listening and open-ended questioning skills.
- Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
University of California, Henry Samueli School ofIrvine, CA
Volunteer for Summer Engineer Program
02.2020 - 02.2021
Job overview
- Assisted incoming college students in the computer engineering program with entry-level Python application
- Assisted transfer and incoming college students in the civil engineering program with the programming and development wireless operated mini cars
- With staying on task with coding while building motorized mini cars and various projects
- Assisted patrons with library's computers and provided information on logging onto Internet.
PLAYER’S EDGE SPORTS CLUBCorona, CA
Trainer
12.2016 - 08.2017
Job overview
- Reorganized inventory, that contained 500 cases of snacks and drinks sold in the snack bar
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Collected and processed entrance and playing fees for tournaments
- Monitored $300 in the cash box to insure the final count is correct
- Monitored multiple scoreboard games, through the MacGregor system that tallied each foul, points, and length of games
- Recorded and reported stats for individual athletes and multiple teams
Education
Westcliff UniversityIrvine, CA
Masters Degree of Business Administration from Organizational Management
Westcliff UniversityIrvine, CA
Bachelor of Business Administration from Business Administration
Riverside City College
Associates of Arts Degree from Business Administration
2019
University Overview
- Honoree of Distinction
Riverside City CollegeRiverside, CA
Associate in Science Degree from Administration And Information Systems
2019
Skills
- Communication
- Problem Solving
- Decision making
- Organization
- Customer Service
- Leadership
- Time Management
- Managing Cash Register
- Administration and Reporting
- Managing Employee Relations
- Managing Operations and Efficiency
Timeline
Auditing Intern
ORANGE COUNTY FAIR
07.2021 - 08.2021
Senior Trainer
RAISING CANE’S CHICKEN FINGERS
03.2020 - Current
Volunteer for Summer Engineer Program
University of California, Henry Samueli School of
02.2020 - 02.2021
Student Athlete
Women’s Basketball Westcliff University
08.2019 - Current
Trainer
PLAYER’S EDGE SPORTS CLUB
12.2016 - 08.2017
Westcliff University
Masters Degree of Business Administration from Organizational Management
Westcliff University
Bachelor of Business Administration from Business Administration
Riverside City College
Associates of Arts Degree from Business Administration
Riverside City College
Associate in Science Degree from Administration And Information Systems
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