Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bianca Nieves

Clermont

Summary

Experienced server and head bartender with a strong focus on customer satisfaction and food safety compliance. Proven skills in inventory management and communication, enhancing guest experiences in fast-paced environments. Recognized for problem-solving abilities and event planning expertise, driving sales and memorable dining experiences.

Overview

6
6
years of professional experience

Work History

Server/Head Bartender

Orlando karaoke/ktv
Orlando
02.2022 - 03.2025
  • Delivered exceptional customer service in fast-paced dining environment.
  • Maintained cleanliness and organization of dining areas, tables, and service stations.
  • Collaborated with kitchen staff to accommodate special dietary requests and modifications.
  • Checked food quality prior to serving customers to ensure satisfaction.
  • Greeted guests warmly and presented menus promptly.
  • Managed bar area, including cocktail design, inventory control, and compliance regulations.
  • Planned and coordinated special events to increase customer engagement and revenue.
  • Handled customer complaints effectively to promote overall satisfaction.

Server/Head Bartender

Juicy Crab
Kissimmee
04.2021 - 02.2023
  • Provided excellent customer service in a fast-paced dining environment.
  • Took customer orders and ensured accurate delivery of food and beverages.
  • Took customer orders accurately and communicated them to the kitchen staff.
  • Delivered food and beverages promptly while ensuring quality standards.
  • Managed multiple tables efficiently during peak dining hours.
  • Checked food before serving it to customers.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Stayed informed about daily specials, new menu items, promotions.
  • Performed opening and closing duties including restocking supplies.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Cleansed glasses with sanitizing solution after each use.
  • Participated in weekly team meetings to discuss goals and objectives set by management.

Server

Outback Steakhouse
Clermont
02.2019 - 03.2021
  • Efficiently welcomed guests and guided them to tables, enhancing initial experience.
  • Accurately took food and drink orders using handheld devices, improving order accuracy.
  • Collaborated with kitchen staff to ensure timely food preparation and service.
  • Delivered meals promptly while maintaining high levels of guest satisfaction.
  • Checked food quality before serving to uphold standards.
  • Provided menus and informed guests about daily specials and promotions.
  • Verified guest identification to ensure compliance with age restrictions for alcohol consumption.

Education

High School Diploma -

Eat Ridge High School
05-2007

Skills

  • Customer service and support
  • Food safety management
  • Inventory control
  • Mixology expertise
  • Event planning
  • Relationship management
  • Time management skills
  • Effective communication
  • Front-of-house presentation
  • High-volume dining service
  • Liquor, wine, and food service
  • Work ethic
  • Upselling techniques
  • Food promotion strategies
  • Team collaboration

Languages

Spanish
Professional

Timeline

Server/Head Bartender

Orlando karaoke/ktv
02.2022 - 03.2025

Server/Head Bartender

Juicy Crab
04.2021 - 02.2023

Server

Outback Steakhouse
02.2019 - 03.2021

High School Diploma -

Eat Ridge High School

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