Summary
Overview
Work History
Education
Skills
Languages
Timeline
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BIANCA NOBRE

Newark,NJ

Summary

Customer Service Representative with the main goal being providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

3
3
years of professional experience

Work History

Call Center Representative

ABRA DENTAL
Secaucus, NJ
02.2025 - Current
  • Maintained professionalism during customer interactions via phone and email.
  • Answered incoming calls, assisting with product inquiries, billing questions, and service issues.
  • Resolved customer complaints promptly to enhance satisfaction levels.
  • Participated in daily team huddles to align on common goals and objectives.
  • Maintained detailed records of customer interactions for future reference.
  • Identified opportunities to enhance customer service policies and procedures.
  • Developed collaborative relationships with team members across multiple departments.
  • Conducted outbound calling campaigns to promote new products and services.

Crew Member

Dunkin' Donuts
Newark, NJ
08.2022 - 10.2022
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Resolved customer complaints in a professional manner.
  • Interacted pleasantly with guests to deliver quality customer service.

Education

Bachelor of Arts - Psychology

Montclair State University
Montclair, NJ
05-2027

High School Diploma -

SCIENCE PARK HIGH SCHOOL
Newark, NJ
06-2023

Some College (No Degree) - DUAL ENROLLMENT

Essex County College
Newark, NJ

Skills

  • Conflict resolution
  • Team collaboration
  • Customer service
  • Active listening
  • Payment processing
  • Script adherence
  • Quality assurance
  • Call control

Languages

Spanish
Professional
Portuguese
Native/ Bilingual

Timeline

Call Center Representative

ABRA DENTAL
02.2025 - Current

Crew Member

Dunkin' Donuts
08.2022 - 10.2022

Bachelor of Arts - Psychology

Montclair State University

High School Diploma -

SCIENCE PARK HIGH SCHOOL

Some College (No Degree) - DUAL ENROLLMENT

Essex County College

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