Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Bianca Nolet

Summary

Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Restaurant Manager

The Ritz, Hotel Company, L.L.C,
02.2023 - Current
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Managed team of up to 45 restaurant staff, maintaining exceptional customer service and quality standards.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Analyzed daily sales figures and developed strategies to increase sales.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.

Club Level Concierge

The Ritz, Hotel Company, L.L.C,
02.2021 - 02.2023
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.

Room Monitor

The Village Of Key Biscayne
01.2016 - 01.2017
  • Established safe atmosphere for students to eat, socialize and relax after school
  • Monitored student behavior and implemented corrective actions.
  • Monitored students safety in the jungle gym, basketball courts and outdoor play area.

Education

Bachelor of Arts - Hospitality Administration/Management

Miami Dade College
Miami, FL
05.2021

Skills

  • Food and Beverage Knowledge
  • Restaurant Promotion Management
  • Hospitality and Accommodation
  • Front of House Operations
  • Restaurant Operation
  • Training and Development
  • High-Volume Environments
  • Teamwork and Collaboration
  • Profit and Loss Control

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Mentored newly hired personnel on customer service techniques which helped improve focus on guests and visitors.
  • Crafted unique, personalized guest experiences during visits or stays, resulting in 5-star service rating for resort.

Languages

English
Native or Bilingual
Spanish
Full Professional

Certification

  • ServeSafe Training - September 2023
  • Sales Force


Timeline

Assistant Restaurant Manager

The Ritz, Hotel Company, L.L.C,
02.2023 - Current

Club Level Concierge

The Ritz, Hotel Company, L.L.C,
02.2021 - 02.2023

Room Monitor

The Village Of Key Biscayne
01.2016 - 01.2017

Bachelor of Arts - Hospitality Administration/Management

Miami Dade College

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Bianca Nolet