Summary
Overview
Work History
Education
Skills
Timeline
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Bianca Noriega

El Centro,CA

Summary

Committed to achieving the best possible outcomes in Child Welfare by fostering a positive work environment, and effective collaboration with partner agencies and families to promote child safety, permanency, and wellbeing.

Overview

8
8
years of professional experience

Work History

Program Manager

Imperial County Department of Social Services
El Centro, CA
11.2023 - Current
  • Communicated regularly with external partners to ensure alignment of strategies and goals.
  • Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
  • Provided guidance and support to team members in order to achieve targets within defined deadlines.
  • Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
  • Fostered a collaborative program environment, promoting teamwork and cross-functional cooperation.
  • Oversaw the resolution of issues and challenges impacting program delivery, facilitating problem-solving and decision-making processes.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed customer feedbacks on a regular basis in order to identify potential areas of improvement in service delivery.
  • Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.

Eligibility Supervisor

Imperial County Department of Social Services
El Centro, CA
12.2017 - 11.2023
  • Coordinated with other government agencies to ensure timely processing of applications.
  • Resolved complex cases requiring special attention due to conflicting information or unusual circumstances.
  • Updated knowledge of federal and state regulations governing public assistance programs.
  • Provided technical support to staff members responsible for determining eligibility.
  • Analyzed reports generated from computer systems used by the agency for tracking applications.
  • Ensured compliance with all applicable laws, rules, regulations, and standards pertaining to public assistance programs.
  • Trained new team members on office procedures and daily duties.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Responded to client inquiries and concerns and escalated complex problems to department supervisors.
  • Coordinated with other departments to promote prompt processing of client applications.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Guided employees in handling difficult or complex problems.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.

Eligibility Specialist III

Imperial County Department of Social Services
El Centro, CA
10.2016 - 12.2017
  • Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
  • Maintained comprehensive knowledge of program regulations, policies, and procedures.
  • Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
  • Processed client applications in accordance with established guidelines.
  • Communicated regularly with clients regarding their application status or changes in policies or procedures that may affect them.
  • Provided guidance on how to apply for benefits and answered questions related to the process.
  • Monitored client accounts for any changes that could impact eligibility requirements.
  • Ensured compliance with all applicable laws and regulations governing benefit programs.
  • Attended regular training sessions to stay up-to-date on new rules and regulations.
  • Participated in community events related to social services outreach initiatives.
  • Entered client information and files into databases for further review and tracking.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Reviewed applications to verify client information and resolve discrepancies.
  • Gathered financial information from clients regarding income, assets and debts.
  • Responded to client inquiries and concerns and escalated complex problems to department supervisors.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Conducted interviews with applicants, explaining benefits process, and which programs were available.
  • Informed applicants of other agencies providing useful or related assistance.

Education

Bachelor of Arts - Psychology

San Diego State University
San Diego
05-2008

Skills

  • Team Development
  • Customer Service
  • Decision-Making
  • Interpersonal Skills
  • Performance monitoring
  • Flexible and Adaptable

Timeline

Program Manager

Imperial County Department of Social Services
11.2023 - Current

Eligibility Supervisor

Imperial County Department of Social Services
12.2017 - 11.2023

Eligibility Specialist III

Imperial County Department of Social Services
10.2016 - 12.2017

Bachelor of Arts - Psychology

San Diego State University

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Bianca Noriega