Bianca Olchanowski
Southington,US
Summary
Extensive experience in all aspects of customer service. Knowledgeable in coffee shop operations, but not limited to, excellent customer service, staff management, opening/closing duties, supply ordering, and creating a warm, inviting atmosphere. Pride myself on the fact that I can talk to people and maintain a friendly, welcoming demeanor throughout the day.
Overview
3
3
years of professional experience
Work History
Barista
Dom's Coffee
02.2023 - Current
- Developed the ability to remember customer names and address them by name
- Continued to broaden my understanding of coffee styles and varieties
- Prioritized drink requests while managing interruptions
- Cleaned counters, machines, utensils, and seating areas every day
- Cleaned and sanitized work areas every hour to prevent infections and maintain store professionalism
- Gave daily advice on whole bean purchases to customers, detailing origin and flavor
- Made product recommendations based on a thorough understanding of each customer's needs and preferences
- Kept up with my attendance and punctuality on a regular basis
- Ingredients and recipes for specialty drinks were memorized
- Developed and demonstrated skillful and creative latte art to engage customers
- Was in charge of making coffee, cleaning the dining areas, opening the register, and other opening duties
- Used positive reinforcement and respectful, encouraging coaching to train new team members.
Assistant
CT Masons LLC
01.2023 - Current
- Directed phone calls, guests, and mail to appropriate staff members
- Created and updated physical records and digital files to keep current, accurate, and compliant documentation
- Worked with customers' personal information
- Kept track of expenses and kept accounting records in excel.
Ice Cream Scooper/cashier
Praline's Cafe
06.2021 - 07.2022
- Made waffles, scooped ice cream, and created specialty sundaes for customers
- Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies
- Greeted customers and gave them information about menu items, such as seasonal flavors and allergens
- Handled all types of sales transactions, including cash, debit, and credit cards.
Education
Some college (No degree) -
Business Management
University of Connecticut, CT05.2026
High School -
Southington High School
Southington, CT06.2022
Skills
- Multitasking
- Active listener
- Customer satisfaction
- Friendly and outgoing
- Speedy and efficient
- Time management
- Customer service
- Conversant in polish
Languages
English
Native or Bilingual
Polish
Full Professional
Timeline
Barista
Dom's Coffee
02.2023 - Current
Assistant
CT Masons LLC
01.2023 - Current
Ice Cream Scooper/cashier
Praline's Cafe
06.2021 - 07.2022
Some college (No degree) -
Business Management
High School -
Southington High School
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