Bianca Orozco
Fontana,CA
Summary
Emergency Management & Homeland Security student with county-level disaster operations experience. Skilled in DOC/EOC support, staffing and reporting coordination, communications, and interagency collaboration. FEMA-trained and HAM radio licensed, with certifications in CPR, First Aid, and Mental Health First Aid. Seeking to leverage professional and training experience toward academic advancement and career growth in Emergency Management.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Office Specialist
San Bernardino County – Department of Behavioral Health, Disaster & Safety
01.2025 - Current
- Served as Staffing Coordinator during the 2025 Repatriation Exercise, coordinating multiple agencies to ensure effective personnel coverage.
- Acted as Reporting Coordinator during the Ranch Fire 2025, compiling, formatting, and distributing situation reports to county leadership.
- Provided support in the Department Operations Center (DOC), assisting with documentation, staffing, communications, and interagency coordination.
- Coordinate a network of Location Safety Coordinators across 35 facilities (with multiple representatives per site), ensuring readiness through regular communication, scheduling, and guidance.
- Assist with the planning and execution of safety drills (earthquake, fire, flood, medical emergency) to strengthen emergency preparedness across all sites.
- Support and help deliver training for county deployment teams who staff disaster shelters, including instruction on shelter operations, mental health roles, and personal emergency preparedness.
Office Assistant II
San Bernardino County – Department of Behavioral Health
2024 - 01.2025
- Acted as lead safety coordinator, hosting drills and overseeing department compliance with safety requirements.
- Hosted and managed Webex/Teams meetings, including technical setup and troubleshooting.
- Created and maintained logs, reports, and documentation, ensuring accuracy and compliance with PHI confidentiality standards.
- Coordinated onboarding for new staff, working with IT and Facilities to ensure proper setup of technology and workstations.
- Managed calendars, travel requests, and departmental supply inventory.
Recruiter / Recruitment Coordinator
20/20 Plumbing & Heating Inc.
01.2020 - 01.2023
- Recruited for office, warehouse, field, and executive positions across 5 company locations.
- Created Standard Operating Procedures (SOPs) for hiring and data entry processes.
- Utilized recruiting platforms (Indeed, ZipRecruiter, LinkedIn, Craigslist) to source candidates.
- Scheduled and hosted virtual interviews via Teams/Zoom, guiding candidates through the process.
- Provided candidate tracking and data entry in HR systems; managed confidential records.
- Organized job fairs, hiring events, and engagement activities to improve employee retention.
- Supported multiple departments (HR, Payroll, Operations, Safety/Fleet) with administrative and technical tasks.
- Assisted Marketing with content creation for social media and company branding initiatives.
Team Member
Chick-Fil-A
01.2019 - 01.2020
- Delivered high-quality customer service while supporting marketing and community outreach initiatives.
- Operated Point of Sale systems, balanced cash drawers, and supported digital ordering systems.
- Assisted with promotional emails and event coordination.
Education
Associate of Science - Emergency Management & Homeland Security
Moreno Valley College
Moreno Valley, CADiploma -
Summit High School
05.2018
Skills
- Emergency Management: DOC/EOC support, staffing coordination, situation reporting, ICS documentation, interagency coordination
- Communications: Bilingual (English/Spanish), HAM Radio, public speaking, virtual meeting hosting (Webex/Teams)
- Technology: Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Publisher), recruiting software, social media management, digital content creation
- Professional Strengths: Organizational skills, adaptability under pressure, problem-solving, leadership, and teamwork
Certification
- FEMA Independent Study: IS-100, IS-200, IS-700, IS-800
- HAM Radio License – Technician (General exam scheduled Oct 2025)
- CPR & First Aid Certified
- Mental Health First Aid Certified
- ICS-300 & 400 – Scheduled by end of 2025
- CERT Training – Scheduled Oct 2025
Languages
English
Spanish
Timeline
Office Specialist
San Bernardino County – Department of Behavioral Health, Disaster & Safety
01.2025 - Current
Recruiter / Recruitment Coordinator
20/20 Plumbing & Heating Inc.
01.2020 - 01.2023
Team Member
Chick-Fil-A
01.2019 - 01.2020
Office Assistant II
San Bernardino County – Department of Behavioral Health
2024 - 01.2025
Associate of Science - Emergency Management & Homeland Security
Moreno Valley College
Diploma -
Summit High School
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