Bianca Ortiz
Huntsville,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Assistant/ Molecular Processor
Clearview Cancer Institute
2020.07 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Operations Assistant
Redstone Lanes
2009.04 - Current
- Managed day-to-day department operations with effective workflow coordination.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted operations manager with planning of routine operations and special projects.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Provided administrative support with accurate document preparation and data entry.
- Collaborated with other departments to foster smooth operation of daily processes.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Assisted with facility scheduling and customer service.
- Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
- Analyzed and reported on operational data to identify trends and issues.
- Promptly addressed customer inquiries and complaints to foster swift resolution.
- Processed customer orders and invoices to support timely fulfillment and delivery.
- Managed and maintained file system covering expenses, reports, and support documentation.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Proofread and edited documents for accuracy and grammar.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Served as corporate liaison for finance, IT and marketing departments.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Drafted common document templates to reduce time spent creating documents from scratch.
Education
Associate of Science - Nursing
Calhoun Community College
Tanner, AL05.2025
High School Diploma -
New Century Tech Demo High School
Huntsville, AL05.2007
Skills
- Patient Flow Management
- Phlebotomy
- Patient-Focused Care
- Medical Billing
- Medical Office Administration
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
- Named Employee of the Month, September 2023.
- Supervised team of five staff members.
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Medical Assistant/ Molecular Processor
Clearview Cancer Institute
2020.07 - Current
Operations Assistant
Redstone Lanes
2009.04 - Current
Associate of Science - Nursing
Calhoun Community College
High School Diploma -
New Century Tech Demo High School
- CCMA - Certified Clinical Medical Assistant
Similar Profiles
Charlotte CarrollCharlotte Carroll
Mixing Tech at Clearview Cancer InstituteMixing Tech at Clearview Cancer Institute
Ashlyn WaltonAshlyn Walton
Data Analyst at Clearview Cancer InstituteData Analyst at Clearview Cancer Institute
Jessica HancockJessica Hancock
Medical Records Clerk II at Clearview Cancer InstituteMedical Records Clerk II at Clearview Cancer Institute