BIANCA ORTIZ

• Provide one-on-one support to a nonverbal autistic Pre-K student, ensuring his needs are met throughout the school day.
• Assist with implementing individualized educational activities to support developmental and learning goals.
• Facilitate the student’s participation in various classes by providing guidance and support for transitions and activities.
• Assist with personal care tasks, including daily diaper changes, ensuring the student’s hygiene and comfort.
• Monitor and support the student’s emotional and sensory needs, fostering a safe and inclusive learning environment.
• Collaborate with teachers and therapists to implement strategies that enhance the student’s communication and skill development.

• Received and responded to high-volume incoming calls and emails in a timely manner.
• Responded to complaints and resolved issues while providing high-quality customer service.
• Developed in-depth knowledge of company products and services to better assist customers.
• Managed multiple tasks while meeting tight deadlines and maintaining high standards of customer service.
• Navigated multiple computer applications while interacting with clients.
• Cultivated strong relationships with customers through courteous and helpful communication.
• Followed all customer service policies and procedures.
• Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.
• Assisted with training new employees on the company's procedures for handling customer inquiries.
• Employed active listening techniques to understand customers' needs and provide appropriate solutions.
• Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions.
• Provided excellent customer service in a fast-paced call center environment, responding to inquiries and resolving customer issues quickly and efficiently.
• Followed up with customers to support satisfaction and resolve any issues.
• Cheerful and upbeat Client service representative with history of exceeding customer and patron expectations.
• Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
• Expert at finding win-win solutions.
• Detail-oriented approach to resolving CRM issues.

• Managed household responsibilities, including budgeting, scheduling, and daily operations.
• Developed strong multitasking, time management, and organizational skills.
• Coordinated educational and recreational activities to promote child development.
• Implemented efficient household systems for meal planning, shopping, and organization.
• Provided primary care and support for children's health, education, and emotional well-being.
• Facilitated community engagement through organizing and participating in local events and activities.

• Managed patient care plans, coordinated treatments, and assisted with insurance issues.
• Connected patients with pharmacists and provided education on their conditions.
• Specialized in handling accounts for patients using specialty medications.
• Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
• Managed sensitive patient information with strict adherence to
HIPAA guidelines, maintaining confidentiality and privacy at all times.

• Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
• Directed customer communication to appropriate department personnel.
• Provided secretarial and office management support while building cooperative working relationships.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Coordinated appointments, meetings and conferences.
• Scheduled appointments, meetings and events for management staff.
• Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.