Bianca Ortiz

• Oversee daily operations of clinical support staff, ensuring efficient workflows and high-quality patient outcomes
• Monitor productivity metrics and performance trends; implement process improvements to optimize efficiency and reduce delays
• Lead, coach, and develop team members through ongoing feedback, training, and performance evaluations
• Manage hiring, onboarding, and staff development to build a high-performing and engaged team
• Ensure compliance with HIPAA, organizational policies, and regulatory standards
• Collaborate with leadership and cross-functional teams to improve patient access, referral workflows, and clinic alignment
• Present workflows, process improvements, and best practices across multiple clinics to drive standardization and operational consistency
• Facilitate team huddles and implement communication strategies to improve engagement, especially within a remote environment
• Analyze workflow gaps and proactively implement solutions to improve turnaround times and reduce errors
• Manage escalations and resolve complex patient, provider, and operational issues with professionalism and urgency
• Support strategic initiatives and assist leadership with process optimization and operational planning
• Maintain strong relationships with providers, clinic staff, and leadership to ensure seamless coordination of care

• Schedule all procedures, surgeries and obtaining consents
• Work department workqueue for all incoming referrals
• Attends huddles, tracks metrics
• Answering multi-line phones, returning messages in a timely manner
• Scan in all proper clinical notes and consents
• Reviewing providers daily schedules for accuracy
• Scheduled follow-up appointments as designated by physician
• Maintain/Print necessary paperwork for procedures
• Instructs patients in preparation of test and procedures, locations, and other general information
• Respond to in basket calls and messages
• Check out patients if needed
• Skilled in preparing and maintaining patient records

• Input demographic and insurance information
• Verify insurance eligibility
• Print daily schedules for Physicians
• Maintain/Print necessary paperwork needed for certain appointment types
• Assist patients on Phressia check in if needed
• Schedule/Reschedule patients
• Obtain all orders and referrals necessary
• Collect Co pays and balances on accounts
• Balance and deposit daily batch
• Handle customer service inquiries and problems
• Use systems for tracking, information gathering, or troubleshooting
• Respond to inquiries and may refer customers to secondary sources
• Maintain records as appropriate
• Authorizations
• Weekly huddles
• Assist other Departments if needed

• Schedule all procedures, surgeries and obtaining consents
• Schedule all post-operative appointments as well as clearance appointments if needed prior to surgery
• Ensuring all surgical packets have the most current information
• Reviewing providers daily schedules for accuracy
• Assists in the hiring process and serves as a peer interviewer
• Performs all patient check out, rescheduling if needed
• Responding to in basket messages
• Ordering all clinic supplies as needed
• Instructs patients in preparation of test and procedures, routings, locations, and other general information
• Experience in answering multi-line phones, returning messages in a timely manner
• Maintaining clinical records/documentation, scanning outside records
• Communicate with our representatives for certain devices
• Attend monthly OR readiness meetings
• Facilitates or leads team meetings
• Maintain monthly On Call physician schedules

• Assists with patient registration duties by collecting and verifying insurance information
• Insure all information is updated and proper documents are scanned in
• Verifies patient demographics and enters changes into computer system
• Schedule follow-up visits and referral appointments
• Posts payments and enters charges into computer utilizing appropriate codes
• Obtain all orders and referrals necessary
• Responds to routine inquiries concerning practice services, hours of operation
• Collect Co pays and balances on accounts
• Balance and deposit daily batch
• Assists with medical records duties as requested

• Assisted with insurance eligibility and demographics of all patients and their insurance and diagnostic codes
• Schedule new patients/follow-up visits
• Maintain correct paperwork needed for certain appointment types
• Collect Co pays and balances on accounts
• Assisted patients with billing issues and questions about insurance coverage
• Filed medical records,ICD-10 codes and posting charges to patients account
• Check our clearinghouse for EOB
• Send off and verify all billing at the end of day
• Input all cash received, and checks into daily excel sheet

• Process returns and exchanges
• Provides a positive customer experience with fair, friendly, and courteous service
• Attend daily huddles
• Assist in floor sets when needed
• Assist other Departments
• Process sales and service transactions at the cash wrap
• Process Home Depot credit cards
• Balance sales and receipts
• Resolves customer issues and answers questions
• Trained new team members in cash register operation, stock procedures and customer services.
• Organized register supplies in front end and storage areas.
• Learned roles of other departments to provide coverage and keep store operational

⦁ Assists with inventory, including receiving and stocking merchandise
⦁ Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
⦁ Greets and receives customers in a welcoming manner
⦁ Collaborating with fellow team members to keep the sales floor area clean and organized at all times
⦁ Inviting the customer to join a loyalty program

⦁ Establish and enforce rules of behavior for children in their classrooms
⦁ Provide tools and resources for children to use and explore during learning and play activities
⦁ Adapt teaching methods and materials to meet the interests and learning styles of children
⦁ Develop and maintain positive relationships with children and parents
⦁ Manage classroom activities including lessons, play, breaks and meals
⦁ Maintain yearly continuing education credits

⦁ Planning various activities
⦁ Following schedules provided by program directors
⦁ Provide nutritious snacks and lunches
⦁ Establish policies and procedures for inside and outside the classroom

• Worked with medical billing department to insure medical claims were processed daily to various insurance companies
• Verified accuracy of information on claims submitted
• Examine Write-offs
• Run A/R Reports
• Keep track of A/R trends and fluctuations
• Accurately sorted and filed claims
• Data entry in multiple systems for tracking

• Receiving and processing laboratory specimens and requisitions
• Document all activities, record results and insert/retrieve data
• Provide administrative assistance
• Maintain work area and all equipment
• Delivered all specimen slides to requesting pathologist
• Responsible for collecting blood samples from patients, analyzing the blood and relaying the results to a medical team.
• Monitored lab supplies and proactively replenished for convenience and availability