Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bianca Padulla

OXON HILL,MD

Summary

Detail-oriented and adaptable team player with strong organizational skills and the ability to manage multiple tasks with accuracy. Experienced in hospitality and customer service with a calm and professional approach in fast-paced environments. Dedicated to delivering excellent service and creating positive guest experiences.

Overview

8
8
years of professional experience

Work History

Supervisor

HONEST GREENS
10.2023 - 09.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Server

PHO CLAIRE
02.2023 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Sales Associate

MANCAVE STORE
09.2021 - 03.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.

Restaurant Hostess

FORTUNE ASIAN BISTRO
03.2020 - 12.2020
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

F&B Hospitality Trainee

THE COUNTRY CLUB OF LITTLE ROCK
01.2019 - 12.2019
  • Adapted to diverse roles within the country club operation, showcasing flexibility and dedication that contributed to maintaining overall service quality.
  • Participated in staff training sessions, acquiring essential skills for delivering top-notch hospitality services.
  • Supported food and beverage operations as needed, delivering exceptional dining experiences for guests across various outlets within the property.
  • Enhanced guest satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Assisted in the planning and execution of special events, catering to the unique needs of diverse clientele.

Job Order

CLAVERIA WATER DISTRICT
03.2017 - 07.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Bachelor of Science - Business Administration

Xavier University
Cagayan De Oro City, Philippines
03-2016

High School Diploma -

Misamis Oriental State College of Agriculture And Technology
Misamis Oriental, Philippines
03-2012

Skills

  • Leadership
  • Multitasking and Organization
  • Adaptability and Flexibility
  • Customer Service
  • Interpersonal Skills
  • Analytical thinking

Timeline

Supervisor

HONEST GREENS
10.2023 - 09.2024

Server

PHO CLAIRE
02.2023 - 06.2024

Sales Associate

MANCAVE STORE
09.2021 - 03.2023

Restaurant Hostess

FORTUNE ASIAN BISTRO
03.2020 - 12.2020

F&B Hospitality Trainee

THE COUNTRY CLUB OF LITTLE ROCK
01.2019 - 12.2019

Job Order

CLAVERIA WATER DISTRICT
03.2017 - 07.2018

Bachelor of Science - Business Administration

Xavier University

High School Diploma -

Misamis Oriental State College of Agriculture And Technology

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