Bianca Padulla
OXON HILL,MD
Summary
Detail-oriented and adaptable team player with strong organizational skills and the ability to manage multiple tasks with accuracy. Experienced in hospitality and customer service with a calm and professional approach in fast-paced environments. Dedicated to delivering excellent service and creating positive guest experiences.
Overview
8
8
years of professional experience
Work History
Supervisor
HONEST GREENS
7937 N KINGS HWY #200, MYRTLE BEACH, SC 29572
10.2023 - 09.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Server
PHO CLAIRE
1201 38TH AVE N, MYRTLE BEACH, SC 29577
02.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Sales Associate
MANCAVE STORE
2000 COASTAL GRAND CIR SPACE #130, MYRTLE BEACH, S
09.2021 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Restaurant Hostess
FORTUNE ASIAN BISTRO
7937 N KINGS HWY, MYRTLE BEACH, SC 29572
03.2020 - 12.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
F&B Hospitality Trainee
THE COUNTRY CLUB OF LITTLE ROCK
4200 COUNTRY CLUB BLVD, LITTLE ROCK, AR 72207
01.2019 - 12.2019
- Adapted to diverse roles within the country club operation, showcasing flexibility and dedication that contributed to maintaining overall service quality.
- Participated in staff training sessions, acquiring essential skills for delivering top-notch hospitality services.
- Supported food and beverage operations as needed, delivering exceptional dining experiences for guests across various outlets within the property.
- Enhanced guest satisfaction by providing exceptional customer service and addressing concerns promptly.
- Assisted in the planning and execution of special events, catering to the unique needs of diverse clientele.
Job Order
CLAVERIA WATER DISTRICT
ORCULLO ST. POBLACION CLAVERIA MISAMIS ORIENTAL PH
03.2017 - 07.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Science - Business Administration
Xavier University
Cagayan De Oro City, Philippines03-2016
High School Diploma -
Misamis Oriental State College of Agriculture And Technology
Misamis Oriental, Philippines03-2012
Skills
- Leadership
- Multitasking and Organization
- Adaptability and Flexibility
- Customer Service
- Interpersonal Skills
- Analytical thinking
Timeline
Supervisor
HONEST GREENS
10.2023 - 09.2024
Server
PHO CLAIRE
02.2023 - 06.2024
Sales Associate
MANCAVE STORE
09.2021 - 03.2023
Restaurant Hostess
FORTUNE ASIAN BISTRO
03.2020 - 12.2020
F&B Hospitality Trainee
THE COUNTRY CLUB OF LITTLE ROCK
01.2019 - 12.2019
Job Order
CLAVERIA WATER DISTRICT
03.2017 - 07.2018
Bachelor of Science - Business Administration
Xavier University
High School Diploma -
Misamis Oriental State College of Agriculture And Technology