BIANCA PARCHMENT
St.Petersburg ,FL
Summary
Highly organized and dependable candidate with a proven ability to effectively manage multiple priorities while maintaining a positive attitude. Demonstrates success in meeting team goals by willingly taking on additional responsibilities. Committed to delivering exceptional results and contributing to the overall success of the organization.
Overview
9
9
years of professional experience
Work History
Scheduling Coordinator
Integrity Home Solutions
02.2024 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
Substitute Teacher
Kelly Services
08.2023 - 02.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Senior Fraud Specialist
Bank Of America
03.2022 - 07.2023
- Excellent accounting skills Needed to determine accounts.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Provided exemplary level of customer service to clients and company personnel.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Site Supervisor
Grapefruit
07.2021 - 03.2022
- Supervised three testing sites.
- Coordinated employees' schedules, and ensuring adequate coverage
- Oversaw daily operations to ensure all procedures and HIPAA compliance were being followed.
- Oversaw all daily office operations and equipment maintenance.
- Assisted with Telehealth and made sure all test results were sent promptly
- Initiated onsite safety program and properly trained team members to decrease injuries.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Assisted with on-boarding process of new hires.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events.
Medical Scheduler
All Florida Orthopedic
09.2019 - 06.2021
- Scheduled patients for 18 Orthopedic doctors
- High volume ofHice, double screen, and using multiple programs
- Doing inbound and outbound calls
- Receiving electronic and paper referrals, processing them and scheduling
- Processing HMO and PPO medical insurance plans, receiving member ID’s and conHirming authorizations prior to appointments.
Learner Service Advisor
Ultimate Medical Academy
09.2015 - 06.2019
- Contacts students on a regular basis to build and maintain rapport and serves as the student’s advisor.
- Assists students with questions related to course navigation, academic policies, course expectations, technical assistance, and other student support services
- Provides guidance to at-risk students to ensure student success
- Provides on-going student retention efforts
Education
Bachelors - Health Sciences
University of South Florida
Tampa, FLSkills
- Negotiation and Resolution
- Performance Strategies
- Financial Data Analyzation
- Administration and Management
- Client Retention
- Analytical and Critical Thinking
- Client Support
- Accounts Payable and Accounts Receivable
- MS Office
- Organization and Time Management
- Excellent Communication
- Multitasking Abilities
- Performance Tracking and Evaluation
- Supervision and Management
Timeline
Scheduling Coordinator
Integrity Home Solutions
02.2024 - Current
Substitute Teacher
Kelly Services
08.2023 - 02.2024
Senior Fraud Specialist
Bank Of America
03.2022 - 07.2023
Site Supervisor
Grapefruit
07.2021 - 03.2022
Medical Scheduler
All Florida Orthopedic
09.2019 - 06.2021
Learner Service Advisor
Ultimate Medical Academy
09.2015 - 06.2019
Bachelors - Health Sciences
University of South Florida
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