Summary
Overview
Work History
Skills
Timeline
Generic

Bianca Pasten

Aurora,IL

Summary

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

Progressive Periodontics and Implants
Aurora, IL
03.2024 - Current
  • Greeted visitors and provided general information about the company.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Composed letters regarding personal patient information
  • Process invoices for payment on patient accounts
  • Scheduled appointments between patients and customer calls
  • Handled confidential documents in an organized fashion
  • Answered questions from customers regarding products and services offered by the company.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Working closely with manager and doctor

Administrative Assistant

Wise Plastics
Saint Charles, IL
09.2021 - Current
  • Assisted accounts receivable and payable, enter invoices, and prepared financial reports.
  • Reviewed invoices for accuracy and completeness prior to payment processing.
  • Reviewed engineering designs for accuracy and compliance with standards.
  • Assisted Manufacturing Operations Supervisor in entering and closing work orders, safety projects, and updating sample information.
  • Analyzed existing engineering documents to identify discrepancies or errors.
  • Assisted HR in Handling sensitive and confidential employee information with complete discretion.
  • Assisted in organizing employee/ company events.
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Coordinated travel arrangements for staff members, including making reservations for flights or hotels.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Assisted with special projects as needed by researching information on the internet or through other sources.
  • Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.

Office Assistant

Fairview Dental
Aurora, IL
01.2018 - 09.2021
  • Answering incoming Phone calls regarding detailed patient questions, scheduling and taking questions for the Doctor
  • Scheduling New and existing patients
  • New patient entry
  • Importing and exporting x-rays to and from specialist offices
  • Reviewing and responding to all incoming emails
  • Receiving incoming patient letters regarding past, present and upcoming procedures
  • Reviewing and organizing the Doctors schedule
  • Making outgoing calls to ensure scheduling of pending appointments
  • Pulling and ensuring accuracy of patient charts
  • Assisting receptionist with checking in patients
  • Sending out statements and insurance documents
  • Responsible for patient welcome letters and referral letters
  • Taking Phone payments
  • Checking Voicemails and returning calls to patients and offices
  • Working closely with and assisting supervisor in daily tasks.

Order Processor

LSK 121 Oral Prosthetics
Naperville, IL
12.2014 - 01.2017
  • Review and verify orders are accurate in order to properly input information into the database
  • Work closely with manager to ensure orders are completed in a timely manner
  • Handle customer phone calls regarding order inquiries, deadlines, and billing
  • Assisting Doctors and offices with any questions they may have
  • Returning emails and phone calls with any missing information or questions on cases
  • Manage and execute billing log for services being rendered
  • Reviewing all information to ensure billing information and contents in case are accurate Sanitizing cases and ensuring they are accurately completed and packed safely for delivery.

Skills

  • Bilingual English/spanish
  • Strong Problem Solver
  • Self-Starter
  • Office Administration
  • Spreadsheet Management
  • Scheduling
  • Research
  • Appointment Scheduling
  • Quality Assurance
  • Calendar Management
  • Workflow Optimization
  • Clerical Support
  • Reception Oversight
  • Information Security
  • Invoice Processing
  • Multi-Line Telephone System Operation
  • Multi-Task Management
  • Data Entry Documentation
  • Accounting Support

Timeline

Administrative Assistant

Progressive Periodontics and Implants
03.2024 - Current

Administrative Assistant

Wise Plastics
09.2021 - Current

Office Assistant

Fairview Dental
01.2018 - 09.2021

Order Processor

LSK 121 Oral Prosthetics
12.2014 - 01.2017

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Bianca Pasten