Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michael Jones

Las Vegas

Summary

Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

12
12
years of professional experience

Work History

Sales Lead

Recreational Equipment Inc.
06.2023 - Current
  • Trains, coaches, and mentors new sales associates for maximum performance
  • Provides ongoing coaching to team members, fostering a supportive environment that encourages professional growth and skill development
  • Uses POS system to process sales, returns, online orders, and gift card activations
  • Organizes store merchandise racks and displays to promote and maintain visually appealing environments
  • Cultivates a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements

Assistant Store Manager of Operations

Under Armour
08.2015 - 06.2023
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations
  • Compiled financial data to comply with budget
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning
  • Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures
  • Implemented and maintained detailed offsite/pod lists to ensure efficient in-store allocations
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests
  • Forecasted data driven sales goals by using business projections from past relevant traffic trends
  • Motivate and inspire retail teams by delivering Under Armour's I WILL behaviors

Sales Associate

Nike Factory Store
08.2012 - 01.2015
  • Helped customers locate products and checked store system for merchandise at other sites
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations
  • Enhanced product presentation and promotional material displays, working alongside retail representatives
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales
  • Engaged with customers to build rapport and loyalty


Education

Some College (No Degree) - Kinesiology

University of Nevada Las Vegas
Las Vegas

Skills

  • Department Oversight
  • Assignment Delegation
  • Administrative Management
  • Focus and Follow-Through
  • Verbal and Written Communication
  • Staff Scheduling
  • Recruitment and Hiring
  • Team Motivation
  • Coaching In The Moment
  • Staff supervision
  • Operations
  • Training
  • Employee scheduling
  • Relationship building and management

Accomplishments

  • Supervised team of 40-80 staff members
  • Used Microsoft Excel to develop inventory tracking spreadsheets recognized by upper management resulting in adjustment to overall retail operations
  • Uncovered and eliminated security issues, reducing shrinkage
  • Promoted to Assistant Manager role in only six months

Timeline

Sales Lead

Recreational Equipment Inc.
06.2023 - Current

Assistant Store Manager of Operations

Under Armour
08.2015 - 06.2023

Sales Associate

Nike Factory Store
08.2012 - 01.2015

Some College (No Degree) - Kinesiology

University of Nevada Las Vegas

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Michael Jones