Bianca Perea
Aubrey,TX
Summary
Bilingual Benefits Specialist dedicated to assisting employees with open enrollment for smooth and simple process. Offering more than 5 years of documenting and reporting changes in relation to benefits. Composed, talented and considered effective team player. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Benefits Specialist/Benefits Administrator
Benefit Harbor Insurance Services
06.2018 - Current
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone and email.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
- Checked employees' benefits enrollment for accuracy and inputted all data into [Software].
- Performed benefits audits to identify discrepancies and opportunities for improvement in plan design or administration.
- Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
- Conducted annual open enrollment sessions to ensure employees were well-informed about their options and plan changes.
Portrait Photographer
Portrait Innovations
05.2018 - 09.2018
- Continuously updated technical skills and knowledge of industry trends to maintain a competitive edge in the market.
- Improved workflow efficiency by implementing organizational systems for scheduling appointments, managing contracts, and tracking payments.
- Developed strong relationships with clients, ensuring their comfort and ease during portrait sessions.
- Delivered outstanding customer service, addressing any concerns or questions promptly and professionally.
- Conducted thorough consultations with clients to determine their vision and preferences for each portrait session.
- Increased studio revenue by consistently delivering exceptional portraits that exceeded client expectations.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Monitored trends in photography to stay current in industry.
- Took photos from different angles and perspectives to capture perfect images.
- Offered image proofs to help clients choose best photos from shoot.
- Facilitated printing of images for client's portfolio.
Cashier/ Server/Crew Trainer
McAllister's Deli
06.2017 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
Education
Bachlors Of Early Childhood Education - Elementary School Teaching
Dallas Community College
12800 Abrams Rd, Dallas, TX 7524305.2026
High School Diploma -
Lake Highlands High School
Dallas, TX06.2017
Skills
- Fluent Bilingualism
- New employee enrollment
- Verbal and written communication
- Healthcare Benefits
- Benefits Explanation
- Benefits Administration
- Documentation And Reporting
- Special projects
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Customer Service
- Data Entry
- Microsoft Excel
- Call Center Operations
- Scheduling
- Paperwork Processing
- Appointment Scheduling
- Team Development
- Administrative Support
- Staff Training
- Technical Support
- Quality Control
- Escalation management
Timeline
Benefits Specialist/Benefits Administrator
Benefit Harbor Insurance Services
06.2018 - Current
Portrait Photographer
Portrait Innovations
05.2018 - 09.2018
Cashier/ Server/Crew Trainer
McAllister's Deli
06.2017 - 05.2018
Bachlors Of Early Childhood Education - Elementary School Teaching
Dallas Community College
High School Diploma -
Lake Highlands High School
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