BIANCA PEREZ
Bronx,NY
Summary
I am an individual who is an outgoing and dedicated leader seeking to contribute strong office management expertise. My work ethics are consistent in all aspects of employment. I am committed to providing excellent customer service and excel in a fast-paced work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Admitting Representative
Saint Barnabas Hospital
12.2019 - Current
- Enter and verify that all patient demographics and billing information correctly entered/verified at time of check in
- Process encounters daily for and balance to co-payments/ explain financial options to patients
- Collect balances due at time of check in
- Direct patients to relevant areas of building
- Perform insurance data entry
- Contact nurses and doctors about surgeries and meetings.
- Developed positive relationships with physicians, nurses, and other hospital staff, fostering effective communication across departments.
- Maintained up-to-date knowledge on insurance policies, ensuring accurate billing for patients and the healthcare facility.
- Facilitated timely response to inquiries from various departments, promoting smooth hospital operations.
- Ensured compliance with HIPAA regulations, safeguarding the privacy of sensitive patient information.
- Managed challenging situations involving upset or anxious patients with empathy and professionalism, ensuring their concerns were addressed appropriately.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Emergency Department Registrar, Trauma Center
Saint Barnabas Hospital
12.2019 - Current
- Input patient information into a computer system and verify necessary physician referrals and insurance authorizations
- Opening visits for EMS arrival at internal triage/pre-triage
- Performed task with close adherence to both hospital rules and regulatory compliance
- Make sure that clients properly fill out and sign all relevant insurance and hospital release forms
- In charge of collecting patient information and verifying insurance detail
- Interviewing patients for account details, ensuring charts and documents are completed, authorizing insurance, and calculating financial details on patient liability
- Making sure all patient consent forms and signatures for treatments are signed correctly and witnessed, as well as process patient requests and applications in a timely manner
- Collect all information for No Fault insurance
- Scanned all insurance and id card into all Emdeon, HBO along with ACR from EMS
- Register’s all trauma codes (gunshot wounds, stabbings) using temporary names for emergency purposes
- Register’s Newborn babies born on scene or at trauma bay, along with Code-Leon’s (conduct disorder’s) and medical notifications such as Shortness of Breath.
Recruiting Assistant
United States Department of Commerce
06.2019 - 12.2020
- Sourced representatives from community-based organizations to request support to promote bureau Census employment opportunities
- Conducted recruitment activities to hire local residents, this included doing outreach at local schools, outdoor events, churches etc.
- Adapted to evolving work assignments, adjusting focus as needed based on shifting priorities or deadlines set forth by the US Census Bureau.
- Demonstrated strong problem-solving skills when faced with obstacles related to inaccessible housing units or unresponsive residents in assigned areas.
- Strengthened team collaboration through consistent communication with fellow Census Workers and supervisors regarding progress updates and challenges faced.
Administratice Clerk Office Operation Supervisor
United States Department of Commerce
06.2019 - 12.2020
- Assist in the management of office functions
- Supervises, schedules and assign work to clerks and oversees related office operations
- Assist and supervise in the day to day activities of the supporting office clerks required to support field operations, recruiting, IT support and administrative activities
- Monitor the work quality of the supporting clerks in payroll, recruiting, administrative, field and supply management
- Monitor the status and production quality of the supporting clerks work
- Submit timesheets on time for approval
- Ensure clerks timesheets are submitted on time and approved or denied accordingly.
Central Technician Intern, Central Service Dept.
New York Presbyterian Cornell - Weill Center
01.2018 - 01.2019
- Operate and maintain steam autoclaves, keeping records of loads completed, items in loads, and maintenance procedures performed
- Maintain consistent and continuous workflow between OR & Central Service Sterile Processing while practicing excellent customer service
- Work in conjunction with the OR staff to provide timely sterile products
- Primarily responsible for decontamination of medical equipment/tools
- Prepare, pack and sterilize medical tools
- Report defective equipment to supervisor or staff.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Medical Records Administrator/Billing Liasion
Personal Touch Home Health Care
06.2015 - 01.2018
- Managed the coordination of the medical records filing system and archiving process
- Lead the formation of policies and procedures regarding content, processing of new patients or patients transferring to a new contract
- Prepared summary reports from medical records for clinicians and management (DNR, Recerts, Interim)
- Oversaw a team of support staff responsible for scanning, uploading, and organizing physical documents into the electronic health record system.
- Improved regulatory compliance with HIPAA and other privacy laws through vigilant monitoring and proper handling of sensitive patient data.
- Created nurse visits for nurses to follow up on patients that were hospitalized and discharged from the hospital as well as updated patient roster when patients are discharged or hospitalized.
- Enhanced patient care coordination by maintaining accurate and up-to-date medical records for interdisciplinary team collaboration.
Education
Associates Degree, Criminal Justice -
Katherine Gibbs School
NEW YORK, NYSkills
- Microsoft (all programs)
- ECase
- HHA Exchange
- PeopleSoft
- Patient Registration
- HIPAA Compliance
- Problem-Solving
- Dependable and Responsible
- Organizational Skills
Volunteer Experience
- NY Presbyterian
- Future Leaders
- PS 87 Parent Teacher Association
Certification
Expected June 2025
- CRCST - Certified Registered Central Service Technician - New York, NY
Timeline
Admitting Representative
Saint Barnabas Hospital
12.2019 - Current
Emergency Department Registrar, Trauma Center
Saint Barnabas Hospital
12.2019 - Current
Recruiting Assistant
United States Department of Commerce
06.2019 - 12.2020
Administratice Clerk Office Operation Supervisor
United States Department of Commerce
06.2019 - 12.2020
Central Technician Intern, Central Service Dept.
New York Presbyterian Cornell - Weill Center
01.2018 - 01.2019
Medical Records Administrator/Billing Liasion
Personal Touch Home Health Care
06.2015 - 01.2018
Associates Degree, Criminal Justice -
Katherine Gibbs School
Expected June 2025
- CRCST - Certified Registered Central Service Technician - New York, NY
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