Bianca Perez
Houston
Summary
Driven professional with a history of meeting company needs with consistent and organized practices. Excelled in exceptional customer support and proficiency in computer applications to enhance operational efficiency and client satisfaction. Skilled in multiple software's while adapting to new situations and challenges to best enhance the organizational brand. Mastered multitasking and organization, ensuring seamless shipping and handling of customer complaints, significantly boosting client trust and company satisfaction.
Overview
7
7
years of professional experience
Work History
Logistics Coordinator
JHF USA, LLC
02.2021 - Current
- Organized and monitored the shipment of products in accordance with customer requirements.
- Prepared budgets for transportation expenses based on projected volume, seasonality and existing contracts.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
CSR / Collections
Mid Atlantic Finance
03.2018 - 01.2021
- Handled and resolved customer complaints concerning product, price, and quality
- Provided one-on-one assistance to clients on a daily basis to ensure proper relation
- Demonstrated superior communication skills, quickly connecting with clients, colleagues, and fellow employees
- Maintained a professional demeanor and demonstrated a willingness to help customers.
Education
High School Diploma -
Douglas MacArthur
01-2015
Skills
- Logistics analysis
- Shipment coordination
- Invoicing and shipping documentation
- Transportation planning
- Transportation management
- Punctual and dependable
- Driver scheduling
- Analytical thinking
- Attention to detail
- Data entry
Timeline
Logistics Coordinator
JHF USA, LLC
02.2021 - Current
CSR / Collections
Mid Atlantic Finance
03.2018 - 01.2021
High School Diploma -
Douglas MacArthur
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