Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
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BIANCA PETRUZZIELLO

BIANCA PETRUZZIELLO

Fort Lauderdale,FL

Summary

Customer-focused Cabin Crew Member with experience in providing world-class service to passengers on diverse international flights. Possess strong safety and emergency handling skills along with established expertise in customer service, complaint resolution, and communication.

Proven ability to stay calm under pressure and make decisive decisions that ensure passenger satisfaction while adhering to high safety standards. Previous roles have resulted in improved customer loyalty and recognition for exceptional performance from team leaders.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cabin Crew

Emirates Airlines
Dubai
09.2022 - 11.2024
  • Provided in-flight services to ensure that passengers had a wonderful experience and a comfortable smooth flying experience
  • Enforced safety measures before and during a flight
  • Answered passenger questions and orders serving them food and beverages
  • Welcomed passengers on board, checked documents and directed them to their seats
  • Followed Emirates procedures and standards, including safety and uniform standards

Hostess

The Cat's Meow cocktail bar
Darlinghurst, Australia
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
  • Cultivated positive guest relations by managing information and speedy seating
  • Assigned patrons to tables suitable for needs and restaurant section rotation
  • Monitored front entrance for new guests while assisting serves by taking and delivering drink orders
  • Collaborated with kitchen to inform customers regularly to keep spotless

Bartender

Taquiza
Bondi Beach, Australia
01.2018
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Crafted special drink and cocktails menu items for seasonal offerings
  • Developed new signature cocktails to support bar marketing brand and increase profits
  • Conducted regular inventory count to keep bar and drink supplies stocked
  • Built relationship with customers
  • Updated drink menu with creative cocktails, contemporary wines and craft beers
  • Follow strict recipes and drink measurements to minimize product used or waste

Waitress

Intercontinental IHG hotel
Double Bay, Australia
01.2020 - 09.2020
  • Shared knowledge of menu items, enabling customers to make personal decisions based on taste and interest
  • Remained calm and poised when dealing with difficult customers or during busy shift
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
  • Used cash registers and credit card machines to cash out customers
  • Greeted new customers, discussed specials, and took drink orders
  • Assigned work tasks and coordinated activities during room personnel to provide prompt and successful service to patrons
  • Managed food resources, memorized orders and coordinated customer service

Education

High School Diploma -

Juan Ramon Jimenez
Argentina
12-2012

Skills

  • Decision-making
  • Problem solving
  • Team collaboration
  • Monitoring alcohol consumption
  • Multitasking
  • Handling difficult customers
  • Professional service standards
  • Friendly and outgoing
  • Compliance and regulations
  • Lost and found processes
  • Company policy adherence
  • Equipment operation
  • Emergency procedures
  • Safety awareness
  • Aircraft emergency evacuations
  • Jet lag management
  • FAA regulations
  • Discretion and confidentiality
  • Food and beverage service
  • Multilingual proficiency
  • Passenger assistance
  • Team building

Certification

  • Private Pilot Certificate FAA

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Italian
Limited

References

References available upon request.

Timeline

Cabin Crew

Emirates Airlines
09.2022 - 11.2024

Waitress

Intercontinental IHG hotel
01.2020 - 09.2020

Bartender

Taquiza
01.2018

Hostess

The Cat's Meow cocktail bar

High School Diploma -

Juan Ramon Jimenez

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