Bianca Pixley
Washington,DC
Summary
Sympathetic Mental Health Tech offering extreme compassion and extensive experience working with mental health intervention. Adept at performing risk assessment, crisis intervention and psycho-education. Dedicated and energetic with excellent listening skills and establishing therapeutic relationships with patients while helping with daily living. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Outstanding active listening and multitasking abilities. I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Social Services Representative
DHS
Washington, DC
07.2023 - Current
- Conducted interviews with clients to determine eligibility for various social services programs.
- Maintained accurate records of client information and progress notes in accordance with agency regulations.
- Assisted clients in accessing resources, such as childcare subsidies and job training programs.
- Advocating on behalf of clients when necessary to ensure they receive needed benefits or services.
- Attended trainings and workshops related to social work topics.
- Acted as role model for clients by exhibiting positive behaviors.
- Maintained accurate case files to document all client contact information and interactions.
- Advised clients about available resources including housing assistance programs or employment opportunities.
- Researched community resources to refer appropriate services for clients' needs.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
Youth Development Representative
DYRS
Washington, DC
10.2022 - 07.2023
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Maintained clear and open communications with facility areas to support safe operations.
- Applied non-violent response tools and physical restraint during problematic situations.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Issued, gathered and inspected intake forms to confirm correct signatures and information.
- Maintained clinical records and required paperwork in compliance with agency standards.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Performed assessments to determine individual limitations and strengths.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Collaborated with social workers to support patients.
- Prepared patients for self-management and decision-making responsibilities.
- Provided individual and group counseling to guide clients in areas of social and emotional needs.
- Documented patient progress through counseling and interaction.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Inspected and proofread documents to check accuracy.
- Promptly responded to requests for information while maintaining security.
- Completed documents and work requests according to company standards.
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
- Filled out and stored transmittal logs for permanent records.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
Bus Attendant
DC Government
WASHINGTON, DC
06.2017 - 09.2022
- Monitored students during route to maintain bus safety
- Maintained order on bus to prevent driver distraction
- Seated students and secured seatbelts, harnesses or other protective devices
- Assisted students with physical and mental limitations to safely get on and off bus
- Loaded and unloaded individuals in wheelchairs using motorized lift and securing wheelchair in place
- Greeted students and family members or caregivers at each stop
- Communicated with bus driver to inform about student safety or request assistance
- Inspected bus interior and removed trash or debris to prepare for next route
- Completed documentation and reports for incidents
- Managed boarding of all passengers efficiently
- Responded to emergency situations by attending to students or administering first aid
- Instructed and disciplined students by enforcing rules and occasionally writing up students
- Provided knowledgeable and speedy response to all emergency incidents
- Offered additional support to disabled passengers
- Adhered to HIPAA confidentiality requirements by safeguarding files.
Educational Assistant/Administrative Assistant
Sheppard Pratt Hospital (SChool for Autism)
Lanham, MD
11.2014 - 12.2018
- Provides overall assistance in the classroom to support the teacher -Assist students to overcome behavioral challenges - Receptionist -Adeptly handle administrative matters including screening calls, managing calendars, and planning meetings, composing documents and organizing documents for efficiency
- Interact professionally with all levels of staff and maintains the highest level of confidentiality; known for tact and diplomacy n handling sensitive issues - Answer calls from family members on daily basis - Computer Proficiency: In depth knowledge of Microsoft Office software
- Place calls to Bus lots to determine ETA of students - Handle and resolve family concerns who may call the office upset - Assist students with using proper communication (language, IPad, etc.) - Provides structure, supervision on a one to one relationships -Assist with the changing of students who does not have toiletry skills -Document student\ progress and daily behaviors and goals - Clean bathrooms and class room during and after classroom instruction -
- Engage in community outings - Use CPI skills to calm students who are having self-injury behaviors - Assist students with autism with daily ADL's - Trained in CPI and BPS to effectively calm down a behavior and prevent injuries
- Assisted teachers with instruction and provided clerical support for diverse needs
- Conducted special assessments and tutoring sessions to support individual student needs
- Adapted teaching methods and materials to meet students' varying needs and interests
- Supervised children and participated with children in activities
- Provided individualized and small group support to reinforce classroom topics and promote student learning
- Assisted in development screenings to measure students' motor, language, and emotional skills.
Direct Support Staff/Supervisor
Compass Inc
Beltsville, Maryland
05.2011 - 11.2014
- Assisted 10 residents by educating individuals on life and social skills, daily hygiene and nutrition.
- Supervised group home for 10 residents with behavioral and developmental disabilities issues by motivating direction of 5-7 member team.
- Administered and allocated budget to control costs and optimize use of resources.
- Scheduled residents' appointment and provided transportation to physician and therapy visits.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted with meal planning to meet nutritional plans.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Assisted individuals in development of social skills to become integrated in community.
- Tracked and reported clients' progress based on observations and conversations.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Used approved crisis intervention techniques in emergency situations.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Documented patient interactions in compliance with HIPAA requirements.
- Identified and addressed individual mental health challenges to support patients.
- Bathed, fed and dressed patients based on individual abilities.
- Interviewed new patients to complete admission forms and assess mental health status.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Developed basic strategies to promote patient safety, wellness and independence.
- Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
- Collaborated with various healthcare professionals to plan rehabilitation programs.
ADMINISTRATIVE ASSOCIATE/COMMUNITY SUPPORT SUPERVISOR
Shadows Community Support
Greenville, NC
11.2007 - 05.2010
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Scheduled appointments, meetings and events for management staff.
- Coordinated appointments, meetings and conferences.
- Prepared and prioritized calendars and correspondence.
- Responded to customer issues to provide immediate resolution and improve retention.
- Drove customer feedback to deliver information to management for corrective action.
- Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
- Assisted with planning for programs providing personal, educational and social development.
- Coordinated social, cultural, and recreational on- and off-campus enrichment activities.
- Assisted in connecting students and families to community-based support resources and other services.
- Maintained safe and therapeutic environment by monitoring, supervising and engaging youth in daily routines and programming.
Education
Associate of Science - General Studies
Howard Community College
12.2020
High School Diploma -
Largo High School
05.2007
Bachelor of Science - Criminal Justice
Central State University
Skills
- Documentation Requirements
- Disciplinary Expertise
- Report Writing
- Disability Assistance
- Restraint Procedures
- Special Needs Support
- Behavioral Supervision
- Safety Management
- Household Cleaning
- Time Management
- Decision Making
- Care Planning
- Ability to Lift
- Client Education
- Physical Stamina
- Relationship Building
- Caring Companionship
- Non-Violent Intervention
- Crisis Management
- Excellent Problem Solver
- Strategic Planning and Organization
- Problem Identification
- Attentive to People
- Team Collaboration
- First Aid and CPR Certified
- Data Reporting
- Multitasking and Prioritization
- Self-Starter
- Written and Verbal Communication
- Attention to Detail
- Microsoft Office
- Exemplary Communication Skills
- Administrative Duties
- Conflict Resolution
- Critical Thinking
References
References
Reference available upon request
Timeline
Social Services Representative
DHS
07.2023 - Current
Youth Development Representative
DYRS
10.2022 - 07.2023
Bus Attendant
DC Government
06.2017 - 09.2022
Educational Assistant/Administrative Assistant
Sheppard Pratt Hospital (SChool for Autism)
11.2014 - 12.2018
Direct Support Staff/Supervisor
Compass Inc
05.2011 - 11.2014
ADMINISTRATIVE ASSOCIATE/COMMUNITY SUPPORT SUPERVISOR
Shadows Community Support
11.2007 - 05.2010
Associate of Science - General Studies
Howard Community College
High School Diploma -
Largo High School
Bachelor of Science - Criminal Justice
Central State University
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