Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bianca Polanco

el paso,TX

Summary

Dedicated professional with extensive experience in custodial and customer service roles, including at RMPersonnel Inc. Proven expertise in cleaning and sanitization techniques, complemented by strong problem-solving skills. Recognized for maintaining high cleanliness standards and fostering positive client communication, ensuring comfortable environments and exceptional service delivery.

Overview

2026
2026
years of professional experience

Work History

Custodial Worker

RMPersonnel Inc
  • Maintained cleanliness and sanitation standards across designated areas.
  • Learned to operate cleaning machinery safely and efficiently.
  • Supported team members in executing daily cleaning schedules.
  • Followed health and safety protocols while performing custodial tasks.
  • Kept building spaces premises clean inside and outside.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Collected trash and emptied receptacles and recycling containers.
  • Responded immediately to calls from personnel to clean up spills and wet floors.

Customer Service Cashier

Food Truck
  • Processed customer transactions accurately while maintaining a friendly demeanor.
  • Assisted customers in selecting menu items, enhancing their dining experience.
  • Directed cash register activities to ensure seamless operations in high-traffic times.
  • Handled customer inquiries and resolved issues promptly to ensure satisfaction.
  • Trained new staff on cash handling procedures and customer service protocols.
  • Met customer service goals and exceeded customer expectations.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Redeemed coupons to discount purchases.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.

Pickup and Delivery Driver

Uber
01.2017 - 09.2025
  • Navigated routes efficiently to ensure timely pickups and deliveries.
  • Maintained accurate records of deliveries and customer interactions.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Conducted vehicle inspections to ensure safety and compliance with regulations.
  • Utilized GPS technology for optimal route planning and navigation.
  • Provided exceptional customer service through professional communication and problem-solving skills.
  • Resolved customer concerns promptly, fostering strong relationships with repeat clients.
  • Assisted customers with loading or unloading items when necessary, demonstrating a commitment to superior service.
  • Maintained vehicle safety and cleanliness, ensuring a positive representation of the company.
  • Navigated traffic with care to ensure the safe arrival of both passengers and packages.
  • Contributed positively to team environment by offering support, sharing insights, and collaborating on process improvements.
  • Utilized GPS technology for accurate navigation and up-to-date route adjustments.
  • Delivered packages to customer doorsteps and business offices.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Verified accuracy of all deliveries against order forms.
  • Inspected load security and checked for damages.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.

Food Service Supervisor

Hazleton District School
06.2019 - 04.2025
  • Supervised daily food service operations, ensuring compliance with health and safety standards.
  • Trained and mentored staff on food preparation techniques and customer service protocols.
  • Coordinated inventory management, optimizing stock levels and reducing waste.
  • Implemented quality control measures, enhancing food presentation and taste consistency.
  • Developed efficient workflow processes to improve service speed during peak hours.
  • Conducted regular staff performance evaluations, identifying areas for improvement and training needs.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Ordered new supplies and food to maintain service levels.
  • Monitored food quality and service levels to maximize kitchen and dining area performance.
  • Tracked food production levels, meal counts, and supply costs.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Oversaw training of more than Number team members.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Controlled food costs and managed inventory.
  • Supervised food presentation and plating to enhance visual appeal.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.

Inbound Warehouse Associate

Amazon
02.2015 - 03.2019
  • Coordinated inbound shipments using warehouse management systems for efficient product sorting.
  • Executed daily inventory checks to ensure stock accuracy and availability.
  • Utilized forklifts and pallet jacks to safely transport goods within the warehouse.
  • Assisted in loading and unloading trucks, optimizing space and time efficiency.
  • Monitored incoming merchandise quality, reporting discrepancies or damages promptly.
  • Implemented safety protocols to reduce workplace hazards and maintain compliance.
  • Streamlined inbound processes by accurately receiving, sorting, and storing incoming shipments.
  • Demonstrated flexibility and adaptability to address fluctuating workload demands while maintaining a high level of productivity.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.

Warehouse Forklift Operator

Factorie
2011 - 2019
  • Operated forklifts to efficiently transport goods within warehouse environment.
  • Conducted routine safety checks on equipment to ensure compliance with safety regulations.
  • Loaded and unloaded shipments, maintaining accuracy in inventory management processes.
  • Assisted team members in training on proper forklift operation and safety protocols.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.

Picking Auto Parts

AutoZone Distribution
08.2010 - 05.2014
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Amor.Cultura.responsablidad Institute Santo Domingo
Dominican Republic
10.2004

Skills

  • Restroom cleaning
  • Cleaning expertise
  • Groundskeeping
  • Pressure washing
  • Custodial machine operation
  • Window washing
  • Emergency cleanup
  • Snow removal
  • Vehicle cleaning
  • Floor maintenance
  • Sanitization techniques
  • Problem-solving
  • Customer service
  • Building maintenance
  • Client communication
  • Heavy lifting
  • Responsible and dependable
  • Damage reporting
  • Facilities maintenance
  • Work prioritization
  • Inventory management

Timeline

Food Service Supervisor

Hazleton District School
06.2019 - 04.2025

Pickup and Delivery Driver

Uber
01.2017 - 09.2025

Inbound Warehouse Associate

Amazon
02.2015 - 03.2019

Picking Auto Parts

AutoZone Distribution
08.2010 - 05.2014

Custodial Worker

RMPersonnel Inc

Customer Service Cashier

Food Truck

Warehouse Forklift Operator

Factorie
2011 - 2019

Amor.Cultura.responsablidad Institute Santo Domingo

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Bianca Polanco