Bianca Preciado Medina
Reno,NV
Summary
Highly organized and detail-oriented professional with a strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars, and preparing reports. Knowledgeable in project management principles, business processes, and customer service best practices. Equipped with strong problem-solving abilities and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Centering Pregnancy Coordinator
Renown Health/ University of School of Medicine
02.2024 - Current
- Coordinates dates and locations for groups
- Alongside management, pairs co-facilitators with providers for group assignments
- Coordinates room scheduling and logistics of place of session
- Initiates communication within the OB/GYN practice to promote new and existing groups
- Utilizes a collaborative care team approach to accomplish goals
- Communicates effectively with others
- Continuously engages in concerted action with schedulers to communicate any changes in provider schedules at each site
- Designs and develops annual facilitator trainings with staff, nurses, midwives, and physicians
- Responds to patient inquiries and concerns about CP Group via phone calls or My Chart Online or In-Basket messages
- Supporting UNR/Women's Health staff, sends patients welcome letter, general information, and postpartum reunion reminder via our referral work queue
- Develops and updates promotional material (posters, flyers, website content, Renown social media, etc.) for all public access to Centering information
- Drafts and delivers Bi-Monthly Centering Update Newsletter to department
- Participates as a regularly scheduled co-facilitator for Centering sessions and provides co-facilitator staffing as needed
- Worked hard to fulfill administrative and clerical duties to ensure that the office ran efficiently
- Managed all office correspondence, such as answering phone calls and communicating
- Arranged travel, and scheduled meetings, appointments, and depositions for the team
Labor and Delivery Coordinator
Barton Memorial Health
06.2013 - 01.2023
- Birth Clerk for El Dorado County Vital Statistic Records
- Collaborated with several interdisciplinary departments to coordinate the care of inpatients
- Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations
- Maintained security and confidentiality of all protected health information in accordance with HIPAA, local, state and other federal laws
- Communicated tactfully and effectively interacted with patients, family members, and team members to provide coordination of care
- Received and directed patient, family members and providers within the hospital to matters needing their attention or actions
- Fulfilled logistical needs by procuring office supplies, medical equipment, and medical supplies within several computer programs
- Placed into several computer programs work orders for environmental services and maintenance
- Maintained effective communication to provide guidance, instruction, and orientation to staff members in local, state, federal and hospital administrative policies, procedures and regulations
- Ability to input State and County regulations for OB unit
- Trained incoming staff and student trainees on duties and responsibilities in regards to the health unit coordinator position
- Responsible for end of month audits
Customer Service Specialist
State Farm Insurance Inc
04.2012 - 06.2013
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Spa Lead Receptionist
Harrah's Casino
10.2009 - 04.2012
- Experienced Spa Receptionist with 2 years of success in improving customer satisfaction and increasing revenue through innovative strategies
- Skilled in implementing new systems, managing inventory, and collaborating with teams to execute successful marketing campaigns and promotional events
- A proven leader in training and managing teams, resulting in increased up-selling and customer satisfaction scores
- Implemented a new booking system that reduced wait times by 50% and increased customer satisfaction scores by 15%
- Collaborated with the marketing team to create and execute a successful social media campaign, resulting in a 25% increase in new customer bookings
- Managed inventory levels and reduced supply costs by 10% through effective monitoring and ordering
- Managed a team of receptionists and implemented a training program, resulting in a 25% increase in customer satisfaction scores and a 10% increase in up-selling of spa services
- Developed and executed a successful email marketing campaign, resulting in a 15% increase in bookings for the month
- Implemented a new payment system that reduced transaction times by 20% and improved accuracy of financial records
- Customer service excellence
- Time management
- Booking and scheduling systems
- Inventory management
- Marketing and promotions
- Team management and training
- Database management
- Digital record-keeping
- Loyalty program development
- Upselling techniques
- Payment processing
- Problem-solving
- Multitasking
- Communication and collaboration
- Attention to detail
Education
CPR Certified - undefined
CPR
01.2024
AAT Card - undefined
Alcohol Awareness Training
01.2024
Administrative Health Certification - Administrative work for health administration
Lake Tahoe Community College
06.2013
Skills
- Microsoft Office
- Ability to Work Under Pressure
- Customer Service
- Complex Problem Solving
- Leadership
- Interpersonal Communication Skills
- Administrative Skills
- Self Starter
- Strategic Planning
- Budget planning
- Financial management
- Patient scheduling
- Client coordination
- Data entry
- Problem-solving
Accomplishments
- Used Microsoft Excel to develop revenue tracking spreadsheets.
- Certified Medical Interpreter Certification
Personal Information
- Place of Birth: CA
- Date of Birth: 06/08/91
Languages
Spanish
Full Professional
Timeline
Centering Pregnancy Coordinator
Renown Health/ University of School of Medicine
02.2024 - Current
Labor and Delivery Coordinator
Barton Memorial Health
06.2013 - 01.2023
Customer Service Specialist
State Farm Insurance Inc
04.2012 - 06.2013
Spa Lead Receptionist
Harrah's Casino
10.2009 - 04.2012
CPR Certified - undefined
CPR
AAT Card - undefined
Alcohol Awareness Training
Administrative Health Certification - Administrative work for health administration
Lake Tahoe Community College
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