Summary
Overview
Work History
Education
Skills
Timeline
Generic

BIANCA QUINONES

Jacksonville,FL

Summary

Highly skilled Operations Specialist with comprehensive experience in coordinating and optimizing business operations. Possess strong analytical skills, adept at identifying operational inefficiencies and implementing necessary process improvements. Known for strategic planning abilities and effective leadership style, leading to improved team productivity and operational excellence. In previous roles, have consistently streamlined processes to enhance overall organizational efficiency.

Overview

6
6
years of professional experience

Work History

OPERATIONS SPECIALIST

APPLE INC.
Jacksonville
06.2017
  • When I transferred from Apple Grand Central NY location to the St
  • Johns Towns Center Jacksonville location, I used innovation to reorganize service parts to gain accuracy on location which helped maintain runner times under the 2-minute mark
  • Contributed to maintaining a 99.0% accuracy metric in store inventory of over +22,000 items
  • Accurately performed daily target counts and resolved variances by conducting inventory investigations
  • Developed proficiency in SAP to monitor, track and research discrepancies
  • Fulfilled customers web orders
  • Imaged and monitored sales floor demo product according to iPlano
  • Fulfilled product request in under 2 minutes, often times multitasking 2-3 request at once
  • Took part in managing work orders for our store, ordered supplies, developed cross-functional partnerships with 3rd party vendors, as a part of the preservations team to help store run smoothly
  • Systematically and physically received daily inventory shipments used to restocked sales floor and multiple inventory spaces
  • Efficiently processed customer returns back to warehouse.

ONLINE ORDER SUPPORT

APPLE INC.
09.2020 - 06.2021
  • Successfully resolved customer mis-deliveries/claims via cross-functional partnerships with FedEx and UPS
  • Completed on online and in store orders returns
  • Provided customers with order statuses, and delivery time frames
  • Effectively assisted existing customers with upgrading their device
  • Proficiently probed and uncovered complex issues addressing customers' concerns in order to obtain an optimal solution
  • Often times multitasking with 3-4 interactions at once
  • First Call resolution Accuracy of 94.4%; Maintained a response time of 11 seconds
  • Successfully set my peers up for success by proficiently detailing notes on steps taken and steps needed.

BUSINESS CENTER SPECIALIST

SHERATON TIMES SQUARE
09.2015 - 06.2017
  • Received processed and maintained all hotel guest, internal, and hotel event/conference packages which involved sorting and organizing packages in storage to be delivered in a courteous timely manner
  • Assisted in the Hotels business centers helping guests with their printing, paper copying needs, (posters, head shots, spiral bond books, post cards, business cards) while also processing outbound FedEx packages dropped off
  • Cross-functionally worked as a liaison between the hotel's staff and the clients and FedEx (also UPS, USPS, DHL and LaserShip) facilitating the logistics of all the clients' pre and post events.

Education

BACHELOR OF SCIENCE - CRIMINAL JUSTICE

MERCY COLLEGE
06.2012

Skills

  • Process Planning
  • Project Management
  • Logistics Management
  • Scheduling expertise
  • Project Planning
  • Organizational Skills
  • Time Management
  • Problem-solving aptitude
  • Idea Development and Brainstorming

Timeline

ONLINE ORDER SUPPORT

APPLE INC.
09.2020 - 06.2021

OPERATIONS SPECIALIST

APPLE INC.
06.2017

BUSINESS CENTER SPECIALIST

SHERATON TIMES SQUARE
09.2015 - 06.2017

BACHELOR OF SCIENCE - CRIMINAL JUSTICE

MERCY COLLEGE

Similar Profiles

CREATE PROFILE
BIANCA QUINONES