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BIANCA R. WILLIAMS
PMO Lead | Senior IT Project Manager
Summary
PMO Lead | Senior IT Project Manager with 15+ years of experience driving enterprise-level technology initiatives across healthcare, insurance, reinsurance, and asset management sectors. Expert in establishing and leading Project Management Offices (PMOs). Adept at aligning enterprise technology with strategic business goals, translating vision into scalable, high-impact IT solutions that enhance operational efficiency, regulatory compliance, and customer outcomes.
Overview
22
22
years of professional experience
Work History
IT PROJECT MANAGER III
AuguStar Financial Services
02.2019 - Current
- Lead FIDx Annuity Aggregator Integration to enable seamless connectivity between internal annuity systems and third-party platforms. Oversee DTCC file setup, PPFA onboarding, and SFTP configuration.
- Lead launch of MYGA Return of Premium Product improvements across aggregator platforms, managing cross-functional alignment on product specs, illustration logic, marketing asset delivery, and compact filing coordination.
- Lead modernization of Client and Advisor Portal Access with Azure AD B2C implementation, including MFA and role-based access control.
- Led eDelivery Implementation via FireLight to enable fully digital annuity policy issuance, including integration with electronic signature providers and compliance with NAIC Model Regulation 275. Coordinated efforts across legal, compliance, IT, and distribution teams to deliver a seamless digital experience.
- Led $500M demutualization project utilizing advanced project management methodologies to ensure a seamless transition into a new corporate structure.
- Led launch of new Indexed Universal Life (IUL) and Indexed Whole Life (IWL) products across core life insurance platforms include ALIP and pipeline enabling digital quoting, illustration, application and policy administration for internal and third party distribution.
PROJECT MANAGER
Cincinnati Children's Hospital
01.2015 - 01.2019
- Led statewide initiative as Project Manager for the Ohio Perinatal Quality Collaborative, overseeing a $2.3M Improvement Science Learning Network focused on reducing preterm birth rates across Ohio.
- Directed multi-sector partnership for the All Children Thrive Learning Network, managing a $5M budget to drive measurable improvements in child health outcomes throughout Southwest Ohio.
- Coordinated large-scale collaboratives and virtual training programs, applying PDSA cycles and Lean Six Sigma methodologies to empower frontline clinical teams in quality improvement efforts.
- Developed and deployed a real-time data dashboard, enabling efficient monitoring of quality metrics and driving a 15% gain in project execution efficiency and reporting accuracy.
SPECIAL SERVICES MANAGER
Hamilton County Juvenile Court Youth Center
03.2013 - 01.2015
- Directed financial and administrative operations for the Hamilton County Juvenile Court Youth Center, overseeing budgeting, procurement, and vendor contract management.
- Redesigned business office workflows, achieving a 30% reduction in payment cycle times and significantly improving processing efficiency.
- Managed over $800K in vendor contracts, leveraging SAP to strengthen financial accuracy, compliance oversight, and cost-effective vendor negotiations.
- Optimized reimbursement workflows, resulting in a 10% increase in monthly Federal Student Lunch program collections.
PROGRAMS AND COMMUNITY OUTREACH MANAGER
Detroit Riverfront Conservancy
06.2009 - 03.2013
- Planned and executed 50+ annual public events on the Detroit Riverfront, advancing wellness, culture, and civic engagement for residents across the city.
- Led strategic community outreach, building and sustaining partnerships with over 40 neighborhood organizations, artists, schools, and local businesses.
- Boosted outreach participation by 40% through culturally responsive programming, inclusive marketing strategies, and multilingual engagement efforts.
- Directed “Reading and Rhythm on the Riverfront”, a six-week summer literacy initiative funded by a $50K GM Foundation grant, reaching over 2,000 youth.
- Directed “Detroit River Days Kids Fishing Fest” in collaboration with the Michigan DNR, securing $10K in grants to expand ecological programming for 500+ participants.
- Oversaw $200K corporate matching campaign, managing web consultants and leading successful testing and launch of the donor interface.
- Reduced technology expenses by 20% by streamlining digital initiatives and decreasing reliance on external contractors through internal capability improvements.
PROJECT COORDINATOR
Goodwill Industries of Greater Detroit
10.2007 - 06.2009
- Supervised a team of five workforce development specialists, offering case analysis, strategic oversight, and performance coaching to drive program success.
- Led teams to consistently exceed job placement targets, achieving an 80% placement rate and maintaining a 92% customer satisfaction rating.
- Achieved an 85% competitive employment placement rate, securing meaningful employment outcomes for the majority of program participants.
PROGRAM COORDINATOR
Children's Hospital of Michigan
02.2003 - 09.2007
- Led end-to-end planning and execution of support groups, seasonal camps, and family engagement activities focused on enhancing social-emotional wellness.
- Recruited, trained, and supervised a diverse team of 20+ staff, volunteers, and interns, implementing onboarding processes and providing ongoing performance support.
- Increased program participation and caregiver engagement by 40% through strategic outreach and inclusive program design.
Education
Master of Arts - Public Administration
Oakland University
Rochester, MI05-2011
Bachelor of Arts - Public Affairs
Wayne State University
Detroit, MI05-2007
Skills
Core Skills:
- Enterprise IT Leadership ($100M Portfolios)
- C-Suite Stakeholder Alignment
- SOX & Regulatory Compliance (SEC, FINRA, NAIC)
- Agile, SAFe & Waterfall Methodologies
- Annuities, Life Insurance, & Retirement Products
- Aggregator Integrations (FIDx, DTCC, FireLight)
- Risk Management & Governance
- Product Launch & Platform Modernization
Technology & Integration Skills:
- Electronic Order Entry & Illustration Systems (eg, FireLight, Foresight)
- SFTP, DTCC, PPFA, and Master File Onboarding
- Data Architecture for Financial Product Feeds
- Identity & Access Management (Azure AD B2C, MFA, Role-Based Access)
- API Integration with Fintech Partners
- Workflow Automation & Low-Code Solutions
Financial Services Domain Knowledge:
- Life (IUL, IWL, PIUL)
- Annuities (Fixed, Indexed, Variable, MYGA)
- Life Insurance & Policy Administration Systems (eg, DXC wmA)
- Retirement Planning & Wealth Management Platforms
- Regulatory Compliance (SEC, FINRA, NAIC, NYDFS, IIPRC)
- Reinsurance Integration & Transaction Processing
- Investment Product Lifecycle Management
- Broker-Dealer & RIA Distribution Models
- Aggregator Platform Integrations (FIDx, AnnuityNet, Luma, Cannex)
- Licensing & Appointment Rules (ACORD, DTCC, NIPR standards)
Core Platforms:
Policy Administration & Product Management
- ALIP DXC wmA (Wealth Management Accelerator)
Order Entry & Illustration Systems
- AnnuityNet (AN4) iPipeline FireLight Foresight
Aggregator & Distribution Platforms
- FIDx DTCC (NSCC, I&RS) Luma
CRM & Workflow Tools
- Salesforce Financial Services Cloud ServiceNow JIRA
Cloud & Infrastructure
- Microsoft Azure Azure AD B2C SFTP / Secure File Transfer Solutions
- Identity and access management (IAM), SSO, MFA implementation
- Integration tools (REST APIs, XML)
Business Analysis & Operational Alignment:
- Business case development and ROI analysis
- BRD/FSD documentation and stakeholder approval cycles
- Workflow optimization and digital process automation
- Third-party vendor management and contract oversight
Accomplishments
Acknowledged as a 2022 Quality Leader by leading cross-functional teams and integrating continuous improvement practices.
Interests
Timeline
IT PROJECT MANAGER III
AuguStar Financial Services
02.2019 - Current
PROJECT MANAGER
Cincinnati Children's Hospital
01.2015 - 01.2019
SPECIAL SERVICES MANAGER
Hamilton County Juvenile Court Youth Center
03.2013 - 01.2015
PROGRAMS AND COMMUNITY OUTREACH MANAGER
Detroit Riverfront Conservancy
06.2009 - 03.2013
PROJECT COORDINATOR
Goodwill Industries of Greater Detroit
10.2007 - 06.2009
PROGRAM COORDINATOR
Children's Hospital of Michigan
02.2003 - 09.2007
Master of Arts - Public Administration
Oakland University
Bachelor of Arts - Public Affairs
Wayne State University
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