Bianca Ragucci
Salem,NH
Summary
Dynamic Operations Support Specialist with a proven track record at Bell and Williams Associates, excelling in workflow streamlining and customer engagement. Recognized for enhancing database integrity and fostering team collaboration, while demonstrating strong analytical skills and adaptability. Committed to continuous improvement, delivering timely reports that drive operational success.
Reliable Desired Position with solid background in operations support coordination. Successfully facilitated seamless operational workflows and contributed to process improvements. Demonstrated strong problem-solving abilities and effective communication skills.
Overview
2026
2026
years of professional experience
Work History
Operations Support
Bell and Williams Associates
08.2023 - Current
- Accomplished data entry duties with meticulous attention to detail.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Entered detailed customer and transaction data for enhanced record-keeping and analysis.
- Created spreadsheets for more efficient recordkeeping.
- Answered phones and made outgoing calls.
Fufilment
Macys
10.2021 - 11.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Optimized stock levels for maximum efficiency.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Completed scanning, picking, packing tasks promptly.
- Managed timely completion of all work orders with precise inventory documentation.
Secretary
Curb Appeal Landscaping
05.2016 - 02.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Executed record filing system to improve document organization and management.
- Oversaw timely handling of inbound and outbound postal items.
Receptionist
Constable Services
2014 - 2015
- Developed and maintained filing systems to ensure quick access to important documents.
- Established positive relationships with clients, fostering a welcoming environment at the reception area.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Diploma -
Everett High School
Everett, MACertificate - Cosmetology
Beauty Creators Academy
Everett, MASkills
- Meticulous attention to detail
- Reliable
- Ambitious
- Driven
- Problem solver
- Adaptable
- Fast learner
- Time management
- Data entry
- Computer skills
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Computer proficiency
- Critical thinking
- Excel spreadsheets
Timeline
Operations Support
Bell and Williams Associates
08.2023 - Current
Fufilment
Macys
10.2021 - 11.2022
Secretary
Curb Appeal Landscaping
05.2016 - 02.2019
Receptionist
Constable Services
2014 - 2015
Diploma -
Everett High School
Certificate - Cosmetology
Beauty Creators Academy