Bianca Ramaey
Austin
Summary
Looking tok atten a job in customer service
Highly skilled Agent with a background in managing complex transactions, negotiations and client relationships. Possess strong negotiation skills, ability to handle high-pressure environments and maintain confidentiality. Demonstrated success in building trustful relationships with clients, improving sales performance and ensuring customer satisfaction. Have contributed significantly to previous work environment through strategic planning and efficient problem-solving abilities.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Sells Agent
Knew Sells Group
Austin
09.2025 - Current
- Managed client inquiries and provided timely responses to ensure satisfaction.
- Developed and maintained strong relationships with customers to foster loyalty.
- Assisted in resolving customer complaints through effective communication strategies.
- Coordinated with team members to streamline processes and enhance service delivery.
- Trained new agents on company policies and customer service best practices.
Retail Sales Associate
Premium Wireless Pro
Austin
04.2025 - Current
- I work in a race peace environment.
- I work for Att, Verizon, and Tmoblie.
- I present the phones plans to customer in a professional manner And let the the customer pick what plans suits them.
Bartender
Martini Bar
Little Rock
10.2011 - 12.2022
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Created signature cocktail menu that increased sales by XX% within the first month of implementation
- Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
- Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
- Implemented upselling strategies resulting in an increase in average check size by XX%
- Organized special events such as themed nights or live music performances to attract new customers
- Collaborated with management on pricing strategies based on market trends and competitor analysis
- Participated in monthly team meetings to discuss new promotions or menu changes
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
Customer Service
Heritage Title Company
Russellville
05.2009 - 08.2011
- Answer the phone and scheduled appointments
Medical Receptionist
Miliard Henry Clinic
Russellville
03.2003 - 04.2009
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
- Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
Supervisor
Olympia
Littlerock
- Supervised daily operations and ensured adherence to company policies.
- Trained and mentored staff on safety procedures and equipment usage.
- Coordinated workflow schedules to optimize team productivity and efficiency.
- Conducted regular inspections to maintain quality standards in operations.
- Managed inventory control processes and maintained accurate records.
- Implemented process improvements to enhance operational effectiveness.
- Facilitated communication between teams to resolve issues promptly.
- Monitored performance metrics and provided feedback for continuous improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Education
Still in School in Pre Law Student - criminal, contract, Personal injury, Paralegal Studies
Regent University
Virginia Beach, VAHigh school diploma -
Greenbrier High School
Greenbrier, ARSkills
- Organizational skills
- Phone etiquette
- Customer service
- Microsoft Office
- Legal research
- Client communication
- Conflict resolution
- Document drafting
- Team collaboration
- Time management
- Process improvement
- Customer needs determination
- Relationship building
- Stress management
- Technical support
- Business correspondence
- Lead prospecting
- Positive attitude
- Collective bargaining agreements
- Service support
- Audition coordination
- Customer service and care
- Career growth strategy development
- Travel arrangements
- Event promotion
- Information documentation
- Product sales
- Clear communication
- Polite communication skills
- Schedule management
- Call management
- Cold calling
- Sales closing
- Follow-up calling
- Strong communication
- Personnel recruitment
- Teamwork and collaboration
- Strategic planning
Certification
Driver's License
Timeline
Sells Agent
Knew Sells Group
09.2025 - Current
Retail Sales Associate
Premium Wireless Pro
04.2025 - Current
Bartender
Martini Bar
10.2011 - 12.2022
Customer Service
Heritage Title Company
05.2009 - 08.2011
Medical Receptionist
Miliard Henry Clinic
03.2003 - 04.2009
Supervisor
Olympia
Still in School in Pre Law Student - criminal, contract, Personal injury, Paralegal Studies
Regent University
High school diploma -
Greenbrier High School
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