Summary
Work History
Education
Skills
Accomplishments
Timeline
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Bianca Ramos

Littlerock,CA

Summary

Experienced dental receptionist with a strong background in electronic practice management and patient relations at Ez Smiles Dental. Demonstrated ability to enhance patient experiences through exceptional service and effective bilingual communication. Proficient in managing front desk operations while ensuring compliance with HIPAA regulations, fostering a streamlined and welcoming environment. Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands. Polite and attentive professional offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.

Work History

Dental Receptionist

Ez Smiles Dental
Winnetka, CA
06.2021 - 08.2021
  • Greeted patients, provided them with necessary paperwork, and verified insurance information.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
  • Created a welcoming environment for patients by providing exceptional customer service at all times.
  • Responded to inquiries from patients regarding their accounts or dental services offered.
  • Managed front desk operations including scheduling appointments, collecting payments.
  • Ensured that all HIPAA regulations were followed while handling confidential patient information.
  • Organized patient charts prior to each appointment in order to save time during check-in process.
  • Verified, updated and entered patient information into system.
  • Scheduled cleanings and dental appointments for patients using appointment software.

Education

High School Diploma -

Birmingham Community Charter High School
Van Nuys, CA
06.2023

Skills

  • Electronic practice management and dental records
  • Time management
  • Team collaboration
  • Service orientation
  • Dental terminology expertise
  • Patient relations
  • Bilingual communication (Spanish)

Accomplishments

  • honor roll student throughout highschool
  • straight A student
  • certificate for perfect attendance

Timeline

Dental Receptionist

Ez Smiles Dental
06.2021 - 08.2021

High School Diploma -

Birmingham Community Charter High School