Bianca Randall
San Antonio
Summary
Quality Assurance professional with strong background in ensuring product integrity and compliance. Skilled in identifying system inefficiencies, implementing effective quality control measures, and enhancing operational processes. Known for fostering team collaboration and adapting to evolving project demands while consistently achieving high-quality results. Equipped with analytical skills, attention to detail, and commitment to continuous improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Quality Assurance Specialist
Allcat Claims Service
02.2022 - Current
- Monitored performance metrics and provided constructive feedback. Supported teams in assessing project outcomes and implementing improvements. Assisted in evaluating effectiveness of workflows and suggesting enhancements.
- Assisted in developing performance improvement plans for team members. Supported team initiatives to enhance individual performance outcomes. Collaborated with management to identify areas for employee growth.
- Assisted in coaching team members to enhance skills and performance. Supported evaluation processes to identify areas for improvement. Guided peers in achieving personal and professional growth.
- Conducted comprehensive call review audits to ensure compliance with quality standards.
- Managed documentation, data entry, and correspondence to maintain organized office systems.
- Assisted in tracking data for projects and tasks. Supported teams in maintaining accurate project records. Facilitated data collection to enhance team efficiency.
- Executed comprehensive audits to ensure compliance with regulatory standards.
- Collaborated with development teams to identify and resolve quality issues throughout the project lifecycle.
Licensed Property Adjuster
Allcat Claims Service
05.2021 - 02.2022
- Conducted comprehensive assessments to identify and analyze customer needs.
- Facilitated first notice of loss (FNOL) communication to ensure prompt claims processing.
- Conducted comprehensive reviews of insurance policies to ensure compliance and accuracy.
- Facilitated effective problem resolution strategies to enhance operational efficiency.
- Performed detailed claims adjustment analysis to enhance operational efficiency and support financial integrity.
- Assisted in processing partial and full denials. Supported teams in addressing challenges related to denials. Contributed to resolving issues with partial and full denials.
- Managed multiple property claims simultaneously, ensuring efficient processing and resolution.
- Executed tasks within Guidewire platform, ensuring accurate data management and streamlined insurance operations.
Customer Service Representative
Harland Clarke
10.2020 - 05.2021
- Ensured accuracy and precision in documentation and reporting to uphold quality standards.
- Facilitated specialized billing assistance to enhance customer service experience.
- Calculated charges and provided quotes for services. Assisted in determining pricing structures for client proposals.
- Demonstrated expertise in clerical tasks, ensuring efficient office operations.
- Oversaw management of call records to ensure accurate documentation and compliance.
- Facilitated effective complaint resolution processes to enhance customer satisfaction.
- Provided product and service details to support customer inquiries. Assisted in documenting product specifications and service features. Facilitated communication of service offerings to potential clients.
- Documented customer interactions to enhance service quality and support team training.
- Facilitated effective problem resolution strategies to enhance operational efficiency.
- Assisted with processing charges and payments efficiently. Supported accurate record-keeping of financial transactions. Facilitated customer inquiries related to billing and payments.
- Managed computer-based administrative tasks to ensure efficient office operations.
Education
Doctor - Business Administration And Management
Columbia Southern University
Orange Beach, AL03.2027
Masters - Business Administration
Columbia Southern University
Orange Beach, AL06.2024
Bachelors - Business of Administration/Management
Columbia Southern University
Orange Beach, AL09.2022
Associates - Science in Business
Columbia Southern University
Orange Beach, AL08.2020
Skills
- Proficient in Microsoft Office Suite
- Clear documentation and reporting skills
- Collaborative relationship building
- Analytical problem-solving
- Flexible in learning
- Proficient in prioritizing tasks
- Detail-oriented claims investigation
- Effective client communication skills
Certification
Property & Casualty
- Issuing Authority: Allcat Claims Service
- License Number: 2672149
Lean Six Sigma Yellow Belt
- Six Sigma Global Institute ID Number: 69909659
Lean Six Sigma Green Belt
- Six Sigma Global Institute ID Number: 70055697
Lean Six Sigma Black Belt
- Six Sigma Global Institute ID Number: 71090885
Timeline
Quality Assurance Specialist
Allcat Claims Service
02.2022 - Current
Licensed Property Adjuster
Allcat Claims Service
05.2021 - 02.2022
Customer Service Representative
Harland Clarke
10.2020 - 05.2021
Doctor - Business Administration And Management
Columbia Southern University
Masters - Business Administration
Columbia Southern University
Bachelors - Business of Administration/Management
Columbia Southern University
Associates - Science in Business
Columbia Southern University