Bianca Reeves
New York,NY
Summary
Accomplished Office Manager with a proven track record at Dr. Navin Mehta, enhancing office operations and patient satisfaction. Expert in multitasking and team building, with proficiency in Microsoft Office Suite. Demonstrated success in volunteer management and improving workflow, significantly elevating service delivery standards.
Overview
11
11
years of professional experience
Work History
Community Coordinator
Department of Homeless Services
New York, NY
03.2019 - Current
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Evaluate clients to assess the potential for referral to domestic violence assessments (NOVA).
- Electronically complete and submit client documents for shelter placements and transportation.
- Observe client behavior to identify risks or the potential for crisis intervention.
- Prepare and generate daily reports of the unit's activities.
Community Associate
Department of Homeless Services
New York, NY
01.2017 - 02.2019
- Performed administrative tasks such as filing documents, scheduling appointments.
- Interview and complete the intake of adult families entering the shelter system.
- Provide observations of clients to ensure the safety of staff and clients during crisis situations, including suicide and mental health.
- Electronically complete and submit client documents for shelter placements and transportation.
- Prepare and generate daily reports of the unit's activities.
Office Manager
Dr. Navin Mehta
New York, NY
01.2015 - 12.2016
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Responded to customer inquiries via phone or email in a professional manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed daily office operations, including scheduling, billing, and patient intake, to ensure efficient and smooth functioning.
- Developed and implemented office procedures to improve workflow and elevate patient satisfaction while ensuring compliance with HIPAA regulations.
Community Liaison
Eddie Gibbs –District Leader, East HarlemNew York
New York, NY
01.2014 - 10.2016
- Participated in strategic planning sessions to develop new strategies for engaging residents.
- I interviewed and assisted with filing constituents' complaints and concerns.
- Generate weekly reports.
- I assisted with voter registration drives in the Harlem community.
- Assisted with referrals to appropriate agencies to resolve complaints.
Education
Associate of Arts - Liberal Arts
Bronx Community College
Bronx, NY02-2018
High School Diploma -
Arturo A. Schomburg
The Bronx, NY06-2015
BBA -
City College of New York
New York, NYSkills
- Volunteer management
- Team building
- Multitasking capacity
- Marketing communications
- Oral and written communication
- Telephone etiquette
- Proficient in Microsoft Word, Excel, Access, PowerPoint, and CARES
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Community Coordinator
Department of Homeless Services
03.2019 - Current
Community Associate
Department of Homeless Services
01.2017 - 02.2019
Office Manager
Dr. Navin Mehta
01.2015 - 12.2016
Community Liaison
Eddie Gibbs –District Leader, East HarlemNew York
01.2014 - 10.2016
Associate of Arts - Liberal Arts
Bronx Community College
High School Diploma -
Arturo A. Schomburg
BBA -
City College of New York
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