Summary
Overview
Work History
Education
Skills
Timeline
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Bianca Riley

Glenwood,IL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience

Work History

Customer Service Specialist

FTD.com
10.2016 - 02.2023
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Reduced response time for customer inquiries by streamlining communication processes.
  • Implemented feedback from supervisors to improve performance in key areas such as empathy and active listening.

Recruiter

Cennate Crop.(contract)
03.2015 - 09.2016
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
  • Advertised and promoted open positions using social media and digital marketing procedures.
  • Facilitated job application processes for qualified candidates.
  • Provided hiring status updates to HR and managers for comprehensive oversight.
  • Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
  • Attended career fairs and networking events to help fill openings and build candidate pipeline.
  • Increased candidate placements by developing and maintaining relationships with clients and candidates.
  • Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
  • Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.

Education

Business Administration

Malcolm X Jr College
Chicago, IL
03.2007

Skills

  • Call Documentation
  • Upbeat and Positive Personality
  • Transaction Processing
  • Efficient and Detail-Oriented
  • Creative Problem Solving
  • Data Entry and Maintenance
  • Upselling Products and Services
  • Customer Retention Strategies
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset

Timeline

Customer Service Specialist

FTD.com
10.2016 - 02.2023

Recruiter

Cennate Crop.(contract)
03.2015 - 09.2016

Business Administration

Malcolm X Jr College

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Bianca Riley