Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bianca Rivera

Clifton,NJ

Summary

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Overview

5
5
years of professional experience

Work History

Contracted Patient Service Representative

Summit Urology
08.2024 - 10.2024
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Handled customer service inquiries in person, via telephone and through email.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.

Caretaker

N/A
12.2023 - 06.2024
  • Monitored and maintained cleanliness, sanitation, and organization within the patient's home.
  • Maintained accurate records of activities, incidents, and patient information for regulatory compliance.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by the primary care professional.

Patient Service Specialist

Kessler Rehabilitation Center
08.2022 - 12.2023
  • Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
  • Floater - helped out at various locations when help is needed.

Patient Service Representative

CityMD
12.2021 - 07.2022
  • Maintained patient influx during busy times in person and on the phone.
  • Scheduled patient appointments for referrals to see multiple types of specialists.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Verified insurance eligibility and coverage for patients.

Retail Sales Associate

Nordstrom
11.2019 - 09.2021
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Education

High School Diploma -

Ridgefield High School
06.2018

Skills

  • Computer proficiency in Microsoft Office Programs
  • Excellent oral, written, and interpersonal skills
  • Type 45 WPM
  • Dedication to quality and reliability
  • Effective interaction with customers and management
  • Ability to work independently and prioritize workload
  • Patient communication
  • Service coordination
  • Appointment scheduling
  • Healthcare documentation

Timeline

Contracted Patient Service Representative

Summit Urology
08.2024 - 10.2024

Caretaker

N/A
12.2023 - 06.2024

Patient Service Specialist

Kessler Rehabilitation Center
08.2022 - 12.2023

Patient Service Representative

CityMD
12.2021 - 07.2022

Retail Sales Associate

Nordstrom
11.2019 - 09.2021

High School Diploma -

Ridgefield High School

Similar Profiles

CREATE PROFILE
Bianca Rivera