Bianca Robinson
Summary
Dynamic professional with a proven track record at Capital One Financial Corporation, excelling in account management and attention to detail. Achieved consistent success in debt collection through effective negotiation and tailored payment plans, while enhancing customer satisfaction and retention. Skilled in bank reconciliation, driving productivity and compliance in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Retention Rep
Charter Communications Inc
06.2024 - Current
- Implemented tactics to minimize cancellations by proactively identifying potential issues and offering solutions.
- Enhanced service quality by providing constructive feedback on existing processes during team meetings.
- Trained new employees on company policies, procedures, and best practices for retaining customers.
- Optimized workflow efficiency through regular self-assessment of time management skills and prioritization techniques.
- Built rapport with customers through active listening and empathetic understanding of their needs.
- Provided exceptional customer service, leading to increased positive feedback from clients.
- Increased customer retention by addressing concerns and offering tailored solutions to retain business.
- Resolved account issues for enhanced customer satisfaction and loyalty.
Senior Account Specialist
Capital One Financial Corporation
08.2016 - 01.2024
- Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
- Conducted thorough public record searches to verify property ownership history and identify potential liens or encumbrances.
- Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.
- Maintained compliance with industry regulations by staying up-to-date on relevant laws and guidelines related to title management.
- Streamlined workflow processes for increased productivity through effective team collaboration and organization.
- Oversaw quality assurance efforts, conducting regular audits of completed work to maintain high standards of accuracy and professionalism across the team.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Used advanced software to prepare documents, reports, and presentations.
Education
Business Management
Mountain View College
Dallas, TXSkills
- Bank reconciliation
- Account reconciliation
- Attention to detail
- Account management
Timeline
Retention Rep
Charter Communications Inc
06.2024 - Current
Senior Account Specialist
Capital One Financial Corporation
08.2016 - 01.2024
Business Management
Mountain View College
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