DEVIN RODRIGUEZ
Lithia,FL
Summary
IT Professional and Army Veteran with Active Secret Security Clearance with experience in researching and implementing administrative and technical information security controls. Combination of 5+ years of experience derived from superior performance and experience in the United States Army and the private sector. Possess a comprehensive knowledge of system administration, problem-solving, and working with Microsoft enterprise domains. Managed risk upon multiple lines to protect assets valued at $100M+ while exceeding the expectations of senior leadership. Highly effective coach and mentor; skilled communicator who presents information with clarity. Strong leadership skills, flexible, adaptable, forward-thinking, and a self-starter.
Overview
6
6
years of professional experience
Work History
Office Support Specialist III
City Of Tampa
04.2024 - Current
- Improved document accessibility by creating a centralized filing system that facilitated easy retrieval of important records.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Increased customer satisfaction by providing professional and courteous service during phone calls, emails, and in-person interactions.
- Supported team members with timely responses to inquiries and prompt resolution of issues, fostering a positive work environment.
- Managed high volumes of incoming correspondence, prioritizing urgent matters for immediate attention and ensuring proper handling of sensitive information.
- Reduced errors in documentation by diligently proofreading and editing various reports, letters, and memos.
- Handled confidential information discreetly while adhering to privacy regulations and company policies regarding data protection.
- Provided backup coverage at reception when needed; greeting visitors professionally and directing them accordingly within the organization.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Handled incoming and outgoing mail.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Offered technical support and troubleshot issues to enhance office productivity.
- Conducted research to assist with routine tasks and special projects.
- Prepared project documents, reports, and brochures.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Signal Support Systems Assistant Manager
United States Army
07.2018 - Current
- Installed, tested, and configured network workstations and peripherals; instructed customers in logging on and accessing network services
- Replaced equipment on components damaged or worn beyond tolerance; diagnosed and troubleshot down to the major subcomponent level
- Managed the communications planning, activating communication circuits, and troubleshooting of operating systems, hardware, network, and installed application software in an enterprise environment
- Developed working knowledge of IP networking, VoIP technology, Routers, and Switches, configured and managed IP reservations for customer's enterprise network
- Installed, maintained, and assisted users with automated battlefield signal support systems, terminal devices, satellite communications equipment, and automated telecommunications computer systems
- Ensured appropriate security controls were used by granting user permissions that safeguard digital files and vital electronic infrastructure; provided support to customers during an overseas assignment
- Installed, configured, and supported the organization's local area network (LAN); monitored and maintained classified and unclassified network resources to ensure availability to system users
- Supervised job-related training for 5 junior team members; implemented a cross-training plan which ensured employees could perform a multitude of duties; maintained inventory and security of sensitive items
- Managed the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools.
Education
Associate in Applied Science (A.A.S.) - Gen Education
Fayetteville Technical Community College
High School Diploma -
Indian River High School
Chesapeake, VA07.2016
Skills
- Security
- Information Assurance
- Microsoft Office Suite
- Network Design
- Server Administration
- Customer Service
- TCP / IP Configuration
- Preventative Maintenance
- Cloud Practitioner
- Staff Supervision
- Task Delegation
- Workload Management
- Operations Management
- Policy Enforcement
Technical Competencies
Microsoft Office 365, SharePoint, Google Docs, PeopleSoft, CRM, Linux, Mac, Windows Server 2008, Windows 10, 11, Java, HTML, CSS, C++, Visual Basic, LAN, WAN, VPN, Wireless, Switches, Routers, Wi-Fi, Change Management, Imaging, OSI Model, Active Directory
Industry
INFORMATION TECHNOLOGY
Timeline
Office Support Specialist III
City Of Tampa
04.2024 - Current
Signal Support Systems Assistant Manager
United States Army
07.2018 - Current
Associate in Applied Science (A.A.S.) - Gen Education
Fayetteville Technical Community College
High School Diploma -
Indian River High School