Bianca Rodriguez

• Greeted guests & gathered information to seat groups or waitlist.
• Answered telephone to provide dining information & take reservation.
• Scheduled reservations & notified servers & manager of large groups to prepare seating in advance.
• Notified servers after seating parties in section to facilitate prompt services.
• Cleaned & restocked counter areas, replenished cash drawer & checked server supplies to facilitate operation.
• Resolved customer service & food-related issues to maintain guest satisfaction.
• Performed walk-throughs during service to monitor guest satisfaction & advise serving bussing staff of special guest needs.
• Escorted guests to seating area furnished menus & highlighted daily specials.
• Greeted customers, answered questions & recommended specials to increase profits.
• Answered phone inquiry to schedule & confirm reservations, record takeout orders & respond to service questions.
• Developed long-term relationships with customers to increase opportunities for repeat business.

My role as an Independent Living Coordinator is to provide our senior living residents informative and interesting activities to keep them active and moving throughout the day. I have also done the following ;

• Coordinated vendors, timelines and budgets for events.
• Planned, coordinated and executed special events & activities around the community.
• Produced contracts and invoices for events and monitored fee collection.

• Collaborated with The Social Program Director to establish program curriculum and goals.
• Collaborated with various parties involved in program to evaluate successes and failures as well as develop new partnerships and make proactive changes in our community
• Scheduled/ booked vendors, speakers & entertainment to come perform in our community for our residents.
• I would plan activities for our residents to do, trips for them to go on and enjoy , as well as events.

• Arranged special accommodations for guests to enhance visitor experiences.
• Entered work orders for housekeeping, pest control and maintenance issues.
• Maintained guest privacy and building reputation by keeping information confidential.
• Arranged wake-up calls, dry cleaning and pet care as requested by patrons.
• Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
• Directed incoming calls and messages to appropriate staff or residents.
• Handled mail and package deliveries, keeping items secure.
• Scheduled conference room and other reservations using proprietary software.
• Answered guest questions regarding local area, facilities and amenities.
• Updated front desk's concierge book to maintain most relevant visitor information.
• Rectified volatile situations quickly through active listening and effective communication.
• Memorized building residents to welcome and noted unfamiliar individuals.
• Managed transportation arrangements to and from airport, train station and local events for visitors.
• Facilitated research of local venues, restaurants and visitor spots per guest requests.

Working as the Social Activities Assistant at The Tradition Prestonwood Assisted Living required a lot of patience. My role was to take care of activities and encourage residents to participate. I had to plan different kinds of events in order to keep the residents entertained and active.

• I would work on Publisher to create dailies, So that the residents would know what activities would be taking place throughout the day.
• I would help out the Social Program Director with ideas to plan the activities calendar for each month, and suggest activities I thought would be best for the residents.
• I would take the residents out on outings (shopping, restaurants, etc.)
• Kept activities spaces organized, clean and tidy.
• Helped residents participate in activities with basic and advanced mobility support.
• Used one-on-one meetings and small groups to engage residents in facility life.
• Coordinated musical guests, movies and other types of resident entertainment.
• Organized special trips for residents and accompanied groups throughout each excursion.
• Planned, organized, facilitated and promoted diverse recreational programs.

• Stocked server areas with supplies before, during and after shifts.
• Developed strong and lasting resident relationships.
• Communicated with kitchen staff to stay updated on item availability and customer wait times.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Completed opening and closing checklists to ensure smooth restaurant operations.
• Documented food orders and ran items to guest tables in dining room.
• Provided timely checks on guest needs and brought requests.
• Restocked tables, wait staff areas and order staging areas.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
• Refilled drinks and checked with diners to meet specific needs.
• Greeted customers, answered questions and recommended specials to increase profits.
• Operated POS terminals to input orders, split bills and calculate totals.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.
• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
• Addressed complaints to kitchen staff and served replacement items.
• Served food and beverages to patrons and immediately remedied issues with orders.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Cleaned tables and chairs to prepare dining area for next customers.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
• Trained new employees on restaurant procedures and plating techniques.
• Provided exceptional service to high volume of daily customers.