Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Generic

Bianca Ronquillo-Sandoval

Riverbank,CA

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

11
11
years of professional experience

Work History

Customer Resolution Specialist

Lowes Home Centers
Tracy, California
09.2023 - 07.2024
  • Performed data entry tasks related to customer accounts and transactions.
  • Created training materials for new employees on how to handle various types of customer inquiries.
  • Provided customer service and resolution to inquiries received via telephone, email, and web.
  • Generated reports on customer satisfaction levels and other metrics as requested.
  • Maintained accurate records of customer interactions and transactions.
  • Followed up with customers after resolution of an issue to ensure satisfaction.
  • Developed strategies for improving the overall quality of the customer experience.
  • Assisted customers with product returns, refunds, and exchanges.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Cut Out

Monschein Industries
Riverbank, California
02.2019 - 07.2022
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked with cross-functional teams to achieve goals.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Updated and maintained databases with current information.
  • Troubleshoot malfunctions in equipment or processes.
  • Replace worn tools, sharpen cutting tools, adjust machinery components.
  • Adjust machine settings to complete tasks accurately.
  • Inspect finished workpieces to ensure conformance with specifications.
  • Adjusted machine settings according to production requirements.
  • Load raw materials into machines according to specified measurements.
  • Keep detailed reports of maintenance activities performed on machinery.
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Unload finished products from machines onto conveyors or other transport systems.

Head Cashier

JCPenney
Stockton, California
04.2017 - 01.2019
  • Collaborated with the management team to determine appropriate staffing levels for peak hours.
  • Coached employees on best practices for handling customer complaints quickly and effectively.
  • Monitored register drawers to ensure adequate change was available throughout each shift.
  • Identified opportunities for improving operational efficiency through process optimization initiatives.
  • Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
  • Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
  • Participated in annual inventory audits to verify stock counts against physical inventories.
  • Developed creative solutions for reducing costs associated with managing the cashier staff.
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
  • Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
  • Analyzed sales data to identify trends in customer purchasing behavior that could be used to optimize inventory selection and pricing strategies.
  • Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
  • Reviewed financial reports on a weekly basis to ensure accuracy of store operations and compliance with company guidelines.
  • Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
  • Verified employee timecards for accuracy and completeness prior to submitting payroll information.
  • Reconciled credit card payments with the bank statements on a monthly basis.
  • Maintained records of daily transactions including sales receipts, cash received, discounts issued.
  • Assisted other departments when needed by providing additional support during busy periods.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.

Cashier/Sales Floor Associate

Home Depot
Riverbank, California
01.2014 - 08.2017
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Answered customer inquiries regarding store policies and procedures.
  • Issued receipts, refunds, credits or change due to customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Resolved customer complaints professionally in accordance with company policy.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Used suggestive selling techniques to promote add-on sales.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Worked closely with front-end staff to assist customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Discounted purchases by scanning and redeeming coupons.

Education

High School Diploma -

Stanislaus Alternative Charter High School
Modesto, CA
04-2024

Skills

  • CRM Software
  • Customer service excellence
  • Call Center Operations
  • Order and Refund Processing
  • Computer Skills
  • Problem-Solving
  • Document and Records Management
  • Shift Scheduling
  • Training and coaching
  • Store Opening and Closing
  • Verbal/written communication
  • Team Leadership

Timeline

Customer Resolution Specialist

Lowes Home Centers
09.2023 - 07.2024

Cut Out

Monschein Industries
02.2019 - 07.2022

Head Cashier

JCPenney
04.2017 - 01.2019

Cashier/Sales Floor Associate

Home Depot
01.2014 - 08.2017

High School Diploma -

Stanislaus Alternative Charter High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Bianca Ronquillo-Sandoval