Bianca Ruiz
Tucson,USA
Summary
Professional Clinic Manager with strong emphasis on team collaboration and achieving results. Skilled in healthcare administration, patient relations, and operational efficiency. Reliable and adaptable, ensuring smooth clinic operations and staff cohesion. Focused on delivering high-quality care and optimizing clinic performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Clinic Manager
Carbon Health Urgent Care
02.2021 - Current
- Hiring, training, and supervising staff, and evaluating their performance
- Developing, implementing, and monitoring policies and procedures, and ensuring staff compliance
- Coordinating patient care plans and liaising with patients and healthcare
- Ensuring services are delivered promptly and efficiently, and monitoring and reporting on clinic performance
- Clinic operations: Ensuring services are delivered promptly and efficiently, and monitoring and reporting on clinic performance
- Ordering supplies for the clinic
- Marketing work place health and securing contracts with companies
Practice Manager
CHS Northwest Urgent Care
12.2024 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
Clinical Lead
Carbon Health
02.2021 - Current
- Served as a key liaison between patients, families, and healthcare providers to ensure seamless communication and appropriate care planning.
- Enhanced team performance by providing regular supervision, training, and professional development opportunities.
- Managed budgets and resource allocation effectively, ensuring optimal utilization of resources in the pursuit of high-quality patient care services.
- Led clinical audits to identify areas of improvement, resulting in higher quality care standards.
Caregiver
Private CareGiving
10.2016 - 12.2021
- Assisted with ADLs, Minor cleaning, Cooking, Baths, Administered Medication, Transported.
Back Office Medical Assistant
Lifestyle Spectrum
03.2018 - 01.2021
- Assisting the Doctor in mini hormone procedures, Pharmacy and Supplement count, Weekly Weigh ins, Testosterone Injections, B-12 injections, Patient education on the Doctors meal plans, Blood draws, Incharge of all Prescriptions.
Back Office Medical Assistant Float
Banner Umc
03.2017 - 12.2017
- Assisting cardiology and Infectious disease Doctors in the daily functions including Greeting Patients, Patient information, injections, Ekg's, blood draws, Vitals, Answering Telephones, Customer Service, Scheduling, Checking patient's in, Patient Information.
Back Office Float/Medical Assistant
Acclivity HealthCare
05.2016 - 10.2016
- Injections, medication mixing, EKG'S, Appointment scheduling, Assisted in Cryotherapy, Answering calls explaining patient education, Assisted in Pap smears, Reviewed lab results, Glucose check, Drug Screens
Back Office Lead/Medical Assistant
Epoch Health
06.2015 - 02.2016
- Insurance verification, assisted in office procedures, therapeutic phlebotomies, specimen processing, vitals, injections, medication mixing, accounts payable, ordering, supported Clinical Manager and Marketing Director at promotional events, sales, patient education of lab results and testosterone therapy
- Liaison between Clinic Manager and support staff, ordered supplies and assisted with staffing
- Appointment scheduling and reminder calls which helped with retention rates
- Reviewed lab results with prospective patients and also assisted in media campaigns.
Medical Assistant
FastMed Urgent Care
05.2012 - 06.2015
- Acquired health histories, patient education, wound-care, suture removal, sterile instrument set-up and processing
- Vitals, EKG's, drug screens, department of transportation physicals, injections, dispensed controlled substances, discontinue IV's, pediatric phlebotomy, appointment scheduling, ordering
- Marketing and sales at different events as well as business to business marketing.
Medical Assistant Internship
Velo Med Urgent Care
10.2011 - 12.2011
- Vital signs, EKG's, injections, appointment scheduling, phlebotomy, insurance verification, mixing of various pharmaceuticals- HCG/Botox cosmetic, sales of Obagi Skin Care products, room patients, assisted with office procedures, IV's, triage, wound-care, suture removal.
Education
Medical Assistant Diploma -
Carrington College
12.2011
High School Diploma - undefined
Amphi High School
05.2010
Skills
- Operations Management
- HIPAA Compliance
- Employee Recruitment
- Employee Training
- Marketing
- Profit and loss statements
- Occupational medicine
- Attention to Detail
- Clinical management
- Scheduling appointments
- Patient Care Coordination
- Urgent Care
- Supply Coordination
- Back office
- Teamwork and Collaboration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Secured work place health contracts with Arizona Gastro, Children's Orthopedic Specialists, Eye Associates of Tucson, ProActive Physical Therapy
- Supervised team of 10 with two clinics at a time.
- Marketing
Certification
- Medical Assistant Certificate
- Breath Alcohol Test
- DOT Drug Screens
- IV certification
IV certification
The hormone clinic I was working with had medical assistants get full IV training to add this service for patients. We did a Specialized training program that equips them with the skills and knowledge to perform intravenous therapy, including insertion and maintenance of IV lines, under the supervision of licensed healthcare professional.
Timeline
Practice Manager
CHS Northwest Urgent Care
12.2024 - Current
Clinic Manager
Carbon Health Urgent Care
02.2021 - Current
Clinical Lead
Carbon Health
02.2021 - Current
Back Office Medical Assistant
Lifestyle Spectrum
03.2018 - 01.2021
Back Office Medical Assistant Float
Banner Umc
03.2017 - 12.2017
Caregiver
Private CareGiving
10.2016 - 12.2021
Back Office Float/Medical Assistant
Acclivity HealthCare
05.2016 - 10.2016
Back Office Lead/Medical Assistant
Epoch Health
06.2015 - 02.2016
Medical Assistant
FastMed Urgent Care
05.2012 - 06.2015
Medical Assistant Internship
Velo Med Urgent Care
10.2011 - 12.2011
High School Diploma - undefined
Amphi High School
Medical Assistant Diploma -
Carrington College
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