Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Bianca Ruiz

Phoenix,AZ

Summary

Experienced with healthcare operations, ensuring smooth and efficient practice management. Utilizes strategic planning and process optimization to enhance clinic operations. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Knowledge of regulatory compliance and quality assurance to maintain high standards in patient care and staff performance.



Overview

14
14
years of professional experience
1
1
Certification

Work History

Practice Manger/Marketing

Carbon Health Urgent Care
02.2021 - 09.2025
  • Hiring, training, and supervising staff, and evaluating their performance
  • Developing, implementing, and monitoring policies and procedures, and ensuring staff compliance
  • Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Ensuring services are delivered promptly and efficiently, and monitoring and reporting on clinic performance
  • Clinic operations: Ensuring services are delivered promptly and efficiently, and monitoring and reporting on clinic performance
  • Ordering supplies for the clinic
  • Marketing work place health and securing contracts with companies
  • Collaborated with clinical staff to streamline workflows, enhancing overall practice productivity.
  • Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
  • Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
  • Boosted staff morale by offering constructive feedback and specific direction.

Caregiver

Private CareGiving
10.2016 - 12.2021
  • Assisted with ADLs, Minor cleaning, Cooking, Baths, Administered Medication, Transported.

Back Office Medical Assistant

Lifestyle Spectrum
03.2018 - 01.2021
  • Assisting the Doctor in mini hormone procedures, Pharmacy and Supplement count, Weekly Weigh ins, Testosterone Injections, B-12 injections, Patient education on the Doctors meal plans, Blood draws, Incharge of all Prescriptions.

Back Office Medical Assistant Float

Banner Umc
03.2017 - 12.2017
  • Assisting cardiology and Infectious disease Doctors in the daily functions including Greeting Patients, Patient information, injections, Ekg's, blood draws, Vitals, Answering Telephones, Customer Service, Scheduling, Checking patient's in, Patient Information.

Back Office Float/Medical Assistant

Acclivity HealthCare
05.2016 - 10.2016
  • Injections, medication mixing, EKG'S, Appointment scheduling, Assisted in Cryotherapy, Answering calls explaining patient education, Assisted in Pap smears, Reviewed lab results, Glucose check, Drug Screens

Back Office Lead/Medical Assistant

Epoch Health
06.2015 - 02.2016
  • Insurance verification, assisted in office procedures, therapeutic phlebotomies, specimen processing, vitals, injections, medication mixing, accounts payable, ordering, supported Clinical Manager and Marketing Director at promotional events, sales, patient education of lab results and testosterone therapy
  • Liaison between Clinic Manager and support staff, ordered supplies and assisted with staffing
  • Appointment scheduling and reminder calls which helped with retention rates
  • Reviewed lab results with prospective patients and also assisted in media campaigns.

Medical Assistant

FastMed Urgent Care
05.2012 - 06.2015
  • Acquired health histories, patient education, wound-care, suture removal, sterile instrument set-up and processing
  • Vitals, EKG's, drug screens, department of transportation physicals, injections, dispensed controlled substances, discontinue IV's, pediatric phlebotomy, appointment scheduling, ordering
  • Marketing and sales at different events as well as business to business marketing.

Medical Assistant Internship

Velo Med Urgent Care
10.2011 - 12.2011
  • Vital signs, EKG's, injections, appointment scheduling, phlebotomy, insurance verification, mixing of various pharmaceuticals- HCG/Botox cosmetic, sales of Obagi Skin Care products, room patients, assisted with office procedures, IV's, triage, wound-care, suture removal.

Education

Medical Assistant Diploma -

Carrington College
12.2011

High School Diploma -

Amphi High School
05.2010

Skills

  • Operations Management
  • HIPAA Compliance
  • Employee Recruitment
  • Employee Training
  • Marketing
  • Profit and loss statements
  • Occupational medicine
  • Attention to Detail
  • Clinical management
  • Scheduling appointments
  • Patient Care Coordination
  • Urgent Care
  • Supply Coordination
  • Back office
  • Teamwork and Collaboration
  • New hire training
  • Budget oversight
  • Supplies ordering
  • Performance metrics
  • HIPAA and OSHA regulations
  • Workflow efficiency
  • Staff scheduling
  • Facility oversight
  • Employee work scheduling
  • CPR/AED

Certification

  • Medical Assistant Certificate
  • Breath Alcohol Test
  • DOT Drug Screens
  • IV certification

Timeline

Practice Manger/Marketing

Carbon Health Urgent Care
02.2021 - 09.2025

Back Office Medical Assistant

Lifestyle Spectrum
03.2018 - 01.2021

Back Office Medical Assistant Float

Banner Umc
03.2017 - 12.2017

Caregiver

Private CareGiving
10.2016 - 12.2021

Back Office Float/Medical Assistant

Acclivity HealthCare
05.2016 - 10.2016

Back Office Lead/Medical Assistant

Epoch Health
06.2015 - 02.2016

Medical Assistant

FastMed Urgent Care
05.2012 - 06.2015

Medical Assistant Internship

Velo Med Urgent Care
10.2011 - 12.2011

High School Diploma -

Amphi High School

Medical Assistant Diploma -

Carrington College

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Bianca Ruiz