Bianca Sandoval
Pasadena,TX
Summary
Dynamic leader with a proven track record at Kroger, enhancing operational efficiency and customer satisfaction. Excelled in team collaboration and problem-solving, significantly improving store neatness and product availability. Skilled in cash management and fostering positive customer experiences, demonstrating a blend of exceptional customer service and meticulous financial oversight.
Overview
16
16
years of professional experience
Work History
Hbc Deptartment Head
Kroger
Pasadena, TX
10.2017 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations. n hbc manager i was in charge of the fullness and neatness,placing orders i was over cosmetics,hygiene, over the counter medication ,baby needs , and changing seasonal aisles,i was also over a 3 person crew and providing excellent customer service
Front End Supervisor
Ross Dress for Less
Pasadena, TX
11.2016 - 02.2017
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
Assistant Manager
GameStop
Friendswood, TX
08.2015 - 10.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Shift Leader
Jack in the Box
Pearland, TX
04.2008 - 08.2014
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
High School Diploma -
Proviso West Highschool
Bellwood, IL06-2000
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
Spanish
Timeline
Hbc Deptartment Head
Kroger
10.2017 - 08.2024
Front End Supervisor
Ross Dress for Less
11.2016 - 02.2017
Assistant Manager
GameStop
08.2015 - 10.2016
Shift Leader
Jack in the Box
04.2008 - 08.2014
High School Diploma -
Proviso West Highschool