Bianca Scott
Columbia,SC
Summary
Seasoned Total Force Integrator from the US Army Institute for Religious Leadership, adept in operational management and conflict resolution. Leveraged strategic planning and leadership to enhance team performance, achieving key objectives. Excelled in cross-functional collaboration and policy development, ensuring compliance and operational efficiency.
Overview
28
28
years of professional experience
Work History
Total Force Integrator/Deputy Commandant
US Army Institute for Religious Leadership
Columbia, SC
01.2024 - Current
- Monitored daily operations of subordinate personnel assigned to the Commandant's Office.
- Prepared detailed reports on various projects undertaken by the commandant's office in order to evaluate their progress against set goals.
- Resolved conflicts between staff members as well as any disputes between departments or organizations associated with the commandant's office.
- Managed modifications and upgrades of facilities and critical systems to achieve optimal operational strength.
- Established a system of checks and balances to monitor overall performance of the commandant's office personnel.
- Ensured that all policies are properly followed by subordinates in order to maintain operational efficiency within the Commandant's Office.
- Prepared and delivered situation updates, reports and graphic representations.
- Directed staff when assigning and prioritizing tasks.
- Reviewed documents submitted by subordinate staff for accuracy prior to submission to higher authorities for approval or further action.
- Maintained open communication lines between different divisions within the organization in order to facilitate cooperation among them.
- Developed and implemented policies, procedures, and regulations to ensure compliance with applicable laws, rules, and regulations.
- Planned and executed special events associated with the commandant's office such as ceremonies or conferences.
- Attended meetings related to organizational policy changes or updates as required by senior leadership.
- Compiled, reviewed and interpreted information from inspections and recommended corrections to resolve deficiencies.
- Provided guidance on matters related to budgeting, personnel management, logistics support, project planning, and other administrative duties.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
Master Religious Affairs NCO
US. Army / 81st Readiness Division
Columbia, SC
08.2023 - 01.2024
- Updated and maintained databases with current information.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked with cross-functional teams to achieve goals.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed inventory and supplies to ensure materials were available when needed.
Student
US Army Sergeant Majors Academy
Fort Bliss, TX
07.2022 - 07.2023
- Participated in a variety of campus events, such as career fairs, lectures, and workshops.
- Adapted to diverse learning environments, including remote and in-person settings.
- Maintained positive working relationship with fellow staff and management.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Set specific goals for projects to measure progress and evaluate end results.
- Analyzed key performance indicators to identify effective strategies.
- Completed coursework in a broad range of subjects, developing a well-rounded education.
- Utilized academic resources such as tutoring and office hours to improve performance.
- Managed time effectively to balance academic, extracurricular, and personal responsibilities.
- Gave presentations on current topics relevant to the curriculum.
- Developed proficiency in academic writing, including essays and research papers.
- Volunteered for community service projects, applying academic knowledge in real-world scenarios.
- Collaborated with peers to develop innovative solutions for educational challenges.
- Engaged in classroom discussions, demonstrating critical thinking skills.
- Participated actively in group projects, contributing to successful outcomes.
- Prepared and delivered presentations on subject-specific topics.
- Conducted research using academic journals and online databases for various papers.
- Provided peer tutoring, sharing expertise and facilitating others' academic success.
- Completed assigned readings and homework, enhancing understanding of subject matter.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Implemented strategies to take advantage of new opportunities.
- Mastered various software tools and platforms for online learning and assignments.
- Provided guidance and support to fellow students on academic issues.
Master Religious Affairs NCO
US. Army 3rd Medical Command
Forest Park, GA
06.2018 - 06.2022
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
- Assessed spiritual needs of patients, residents, family members, physicians, associates and volunteers.
- Facilitated interfaith dialogue between different denominations or religions.
- Created promotional materials such as flyers, brochures, and newsletters to advertise upcoming events.
- Collaborated closely with individuals to better understand unique issues and determine appropriate levels of involvement to meet spiritual needs.
- Related effectively with clergy and individuals from variety of faith and non-faith traditions.
- Referred patients and associates to local clergy and pastoral ministries.
- Utilized understanding of crisis intervention and stress management to support others in emergency situations.
- Supervised office and managed all records and files for chaplain.
- Partnered with teaching staff to develop and improve curriculum offerings for students.
- Researched trends within the faith community and explored new ways to engage members in meaningful activities.
- Provided guidance on spiritual matters to congregants seeking advice and counsel.
- Advised leadership on best practices concerning faith-based initiatives or outreach campaigns.
- Trained new personnel on policies and procedures related to religious affairs.
- Handled emotionally disturbing situations.
- Gathered information and prepared materials for use in daily devotions, prayer meetings and Bible studies.
- Supervised the daily operations of a church or religious organization.
- Collaborated with staff on strategic planning initiatives aimed at expanding outreach opportunities.
- Coordinated special events like holiday celebrations and retreats.
- Delivered high level of spiritual guidance, emotional support and practical assistance to residents, loved ones and employee teams.
- Provided pastoral assistance and support to both patients and loved ones during crisis situations.
- Facilitated and participated in prayer services while honoring religious preferences of patients, loved ones, and staff within hospital.
- Recruited volunteers to assist with various tasks related to religious affairs.
- Responded quickly when paged for disasters or drills.
- Monitored progress of projects related to worship services or other ministry-related activities.
Senior Religious Affairs NCO/Training&Mobilization
United States Army Reserve Command
Fort Bragg, NC
11.2015 - 06.2018
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Set specific goals for projects to measure progress and evaluate end results.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Worked closely with human resources to support employee management and organizational planning.
- Implemented strategies to take advantage of new opportunities.
- Analyzed key performance indicators to identify effective strategies.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Chaplain Recruiter
United States Army Recruiting Command
Great Lakes, IL
08.2012 - 11.2015
- Engaged in interfaith, community and recreational activities for religious programs.
- Supervised office and managed all records and files for chaplain.
- Participated in outreach activities designed to raise awareness about available services offered by the chaplaincy team.
- Oversaw building management, supplies orders and facility repairs.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Conducted in-depth interviews with top candidates to assess skills and fit.
- Collaborated with hiring managers to understand position requirements.
- Referred suitable candidates to relevant departments for additional assessment.
- Updated and maintained candidate records in the recruitment database.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
- Developed and maintained a network of contacts to help identify and source qualified candidates.
- Utilized various sourcing methods including social media, job boards, and networking events.
- Provided feedback to unsuccessful applicants on the status of their applications.
- Facilitated job application processes for qualified candidates.
- Participated in local job fairs and recruitment events for prospective hiring.
- Built relationships with universities, colleges, alumni associations.
- Developed and implemented innovative recruiting strategies to attract diverse talent.
- Conducted initial phone screens and coordinated interview schedules with hiring managers.
- Coordinated background checks on successful candidates prior to offer acceptance.
- Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Acted as a brand ambassador, promoting the company's values and culture to potential candidates.
- Implemented diversity recruiting strategies to promote an inclusive workplace.
- Identified best practices for recruiting process improvement.
- Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
- Explained job duties, compensation and benefits to potential candidates.
Senior Religious Affairs NCO
US. Army 377th Theater Sustainment Command
Belle Chasse, LA
01.1997 - 08.2012
- Recruited and trained new employees to meet job requirements.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Maintained confidential records relating to personnel matters.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Assigned work and monitored performance of project personnel.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Reviewed completed work to verify consistency, quality, and conformance.
- Ensured compliance with applicable laws regarding employment practices.
- Developed effective communication strategies between departments within the organization.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Developed and implemented office policies and procedures.
- Delegated work to staff, setting priorities and goals.
- Produced thorough, accurate and timely reports of project activities.
- Managed office inventory and placed new supply orders.
- Managed office budget to handle inventory, postage and vendor services.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Monitored inventory levels and placed orders when needed.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Assisted in developing budgets for departmental expenses.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Assisted with the preparation of budgets, forecasts and financial statements.
Education
Graduate Certificate - National Security Studies
Army War College
Carlisle, PA03-2024
MBA - Leadership
Post University
Waterbury, CT05-2019
Bachelor of Science - Entrepreneurship
Post University
Waterbury, CT05-2015
Some College (No Degree) - Leadership and Workforce Development
US Army Command And General Staff College
Fort Leavenworth, KSSkills
- Operational management
- Conflict resolution
- Policy development
- Project planning
- Data analysis
- Report preparation
- Strategic communication
- Team collaboration
- Budget management
- Performance evaluation
- Cross-functional collaboration
- Regulatory compliance
- Problem solving
- Task prioritization
- Logistics coordination
- Mentoring
- Innovation skills
- Organizational management
- Personnel management
- Staff development
- Delegation
- Resource allocation
- Tactical operations
- Risk management
- Security operations
- Active listening
- Contingency planning
- Analytical skills
- Information security
- Strategic planning
- Decision-making
- Leadership
- Problem-solving
- Command Center Operations
- Stress management
- Time management
- Program oversight
- Operational security
- Critical thinking
- Intelligence gathering
- Interpersonal skills
- Written communication
Timeline
Total Force Integrator/Deputy Commandant
US Army Institute for Religious Leadership
01.2024 - Current
Master Religious Affairs NCO
US. Army / 81st Readiness Division
08.2023 - 01.2024
Student
US Army Sergeant Majors Academy
07.2022 - 07.2023
Master Religious Affairs NCO
US. Army 3rd Medical Command
06.2018 - 06.2022
Senior Religious Affairs NCO/Training&Mobilization
United States Army Reserve Command
11.2015 - 06.2018
Chaplain Recruiter
United States Army Recruiting Command
08.2012 - 11.2015
Senior Religious Affairs NCO
US. Army 377th Theater Sustainment Command
01.1997 - 08.2012
Graduate Certificate - National Security Studies
Army War College
MBA - Leadership
Post University
Bachelor of Science - Entrepreneurship
Post University
Some College (No Degree) - Leadership and Workforce Development
US Army Command And General Staff College
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